Job Description

The post holder will be a key member of the Dental Helpdesk and will act as an ambassador for the service by providing a central contact point for day time emergency dental enquiries and directing callers to the most appropriate service for their needs.



The post holder will manage their own workload and have an excellent telephone manner, dealing with enquiries in a professional and helpful way. Experience of working within a call centre team or experience in

a customer focused role where delivering high quality customer service is essential. The post holder will need to have standard keyboard skills and be familiar with using a range of IT software packages including Word, Excel and email.



This advert is for two Dental Access Coordinators with each vacancy being for 18.75 hours.

Working patterns for posts will be:

Week 1 - Monday and Tuesday - 8.00 - 16.00 Week 2 - Monday, Tuesday and Wednesday 8.00 - 16.00



Week 1 - Wednesday, Thursday, Friday 8.00 - 16.00 Week 2 - Thursday and Friday 8.00 - 16.00



Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding for example anxious patients, cultural differences, and language or communication difficulties.



Ensuring the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managing agendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.



Providing assurance of compliance with Information Governance policy and Standard Operating Procedures through maintaining patient records and or colleague records organisational reports

in an accurate and efficient manner.



Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. If you feel you qualify for sponsorship via a discounted salary threshold, please contact us via kentchft.recruitment@nhs.net quoting the vacancy reference number and how you feel you qualify for a discounted salary threshold.



Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent



We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences



We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission



The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work



As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both



See where you can go with KCHFT career pathways



As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.



The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.



Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.



We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.



At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.



Find out more about the community difference here .



Good luck! We can't wait to meet you and welcome you to #teamKCHFT, #cometocommunity.