Job Description

Overview

We are seeking a professional and friendly Dental Receptionist to join our dental practice. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the reception area. This role offers an opportunity to work in a supportive environment where organisational skills and excellent communication are highly valued. The position is paid and suitable for individuals eager to develop their career within dental healthcare.

Duties

Greet patients warmly and professionally upon arrival, ensuring a welcoming atmosphere Manage patient appointments, including scheduling, rescheduling, and cancellations using our IT systems Answer phone calls efficiently, providing clear information and directing enquiries appropriately Maintain accurate patient records and update information in the practice management software Handle patient queries regarding treatments, billing, and insurance with discretion and professionalism Assist with administrative tasks such as filing, data entry, and processing payments Support the dental team with organisational tasks to ensure seamless daily operations Ensure the reception area remains tidy, organised, and welcoming at all times

Experience

Previous experience in a customer service or administrative role within healthcare or dental settings is advantageous but not essential Strong IT skills, including familiarity with practice management software and basic office applications Excellent communication skills in English, both written and verbal Demonstrated ability to care for patients with empathy and professionalism Organisational skills to manage multiple tasks efficiently in a busy environment Knowledge of patient care principles or nursing experience is a plus but not mandatory
This role is ideal for motivated individuals looking to contribute positively to patient experiences while developing their skills within a dynamic dental practice.

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Pay: 24,420.00-37,150.27 per year

Expected hours: 20 - 40 per week

Work Location: In person