Job Description

Assistant Dental Practice Manager (Reception/Front of House) - Aromaden Dental Clinic, Teddington

Are you a self-motivated leader with a passion for exceptional customer service?

Join Aromaden Dental Clinic, a prestigious 5-star private dental practice in Teddington, as our new Assistant Manager (Reception/Front of House)! This is a unique opportunity to shape our patient experience and grow with the clinic.

About Us

Aromaden Dental Clinic is an established High Street practice renowned for outstanding dental care and a warm, welcoming atmosphere. We pride ourselves on our professionalism, attention to detail, and a supportive team environment.

The Role

As Assistant Manager, you will initially be the sole receptionist, leading all front-of-house operations and managing the dental nursing team. This role requires a highly organized and proactive individual who can coordinate the clinic's daily activities and provide exceptional patient care. You will be the first point of contact for all patient enquiries and play a critical role in converting them into booked appointments, maximizing treatment plan uptake, and driving new patient acquisition. As the clinic grows, you will have the opportunity to build and lead your own reception team.

What You'll Do

Act as the sole receptionist, handling all front-of-house responsibilities with excellence. Lead and motivate the dental nursing team to ensure smooth clinic operations. Manage all patient enquiries via phone, email, and in-person, converting them into booked appointments. Drive new patient acquisition and retention through effective communication and marketing support. Coordinate daily clinic operations, including staff scheduling, patient flow, and record management. Support treatment plan presentations, ensuring patient understanding and maximizing treatment acceptance rates. Maintain full appointment books, minimize cancellations, and consistently meet clinic targets for growth and revenue. Ensure compliance with all relevant regulations and maintain the highest standards of patient care and customer service. Recruit, train, and mentor new reception staff as the clinic expands.

What We're Looking For

Proven leadership experience in a dental or healthcare setting is highly desirable. Exceptional communication, interpersonal, and customer service skills. Strong organizational and multitasking abilities, with the capacity to manage a busy reception area effectively. Commercially minded with a results-driven approach and a proven track record of meeting targets. Experience with dental practice management systems, like Dentally, is strongly preferred. Calm, professional, and approachable demeanor, with the ability to handle pressure and resolve issues effectively. A proactive mindset, with a passion for delivering outstanding patient experiences and contributing to the growth of the clinic.

Why Join Aromaden?

Be part of a highly respected, 5-star rated dental practice committed to excellence. Take ownership of a pivotal role with the opportunity to shape the future of our patient experience. Lead a motivated and supportive team, with the potential to build your own reception team as the clinic expands. Enjoy a competitive salary commensurate with experience, with performance-related incentives and opportunities for professional development. Benefit from working in a friendly, supportive, and rewarding environment.

Ready to take the next step in your career?

If you are a highly motivated and experienced individual seeking a challenging and rewarding opportunity, we encourage you to apply!

To Apply:

Please send us your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role.

Aromaden Dental Clinic is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 33,000.00-45,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Teddington TW11: reliably commute or plan to relocate before starting work (preferred)
Experience:

Dental receptionist: 2 years (preferred) Dental assisting: 2 years (preferred) Dental practice management: 1 year (preferred)
Language:

excellent English (preferred)
Licence/Certification:

GDC registration (preferred) enhanced DBS certificate (preferred)
Location:

Teddington TW11 (preferred)
Work Location: In person