Job Description

Job Title: Practice Manager

Location:

Meliora Dental, Leeds; On-site

Contract:

Part-time (on a 3 or 4 day a week basis)

Salary:

Competitive, dependent on experience

Reporting Line:

Principal Dentist

About Meliora Dental

Meliora Dental is a modern private dental practice with a strong focus on clinical excellence, patient experience, and operational maturity. As the practice continues to grow, we are seeking an experienced Practice Manager to lead day-to-day operations, ensure regulatory excellence, and support a high-performing clinical and non-clinical team.

This is a senior leadership role with genuine influence over how the practice operates, evolves, and scales.

Role Summary

The Practice Manager is responsible for the overall operational, compliance, people, and patient- experience performance of the practice.

Working in close partnership with the Principal Dentist, you will ensure the practice is:

Fully compliant and inspection-ready at all times Professionally managed with clear systems and standards Operationally efficient and patient-centred Supported by a well-organised, engaged, and effectively deployed team

Key Responsibilities

1. Compliance & Regulatory Leadership

Ensure full and ongoing compliance with CQC, Health & Safety, and relevant dental regulations Maintain constant inspection readiness, including documentation, evidence, and audit trails Oversee all required Policies, Procedures, SOPs and Compliance systems and records Lead preparation for and responses to inspections, audits, and regulatory correspondence Manage risk assessments, incident reporting, and corrective action plans Ensure compliance frameworks (e.g. Dentistry Compliance) are embedded into daily operations

2. Clinical Team Rotas & Non-Clinical Team Management

Own and manage clinical staff rotas, including: Dentists, Dental nurses, Hygienists and therapists Ensure appropriate staffing levels, skill mix, and nurse cover per surgery Coordinate annual leave, sickness cover, locum arrangements, and training time Act as day-to-day non-clinical line manager for clinical support staff (e.g. dental nurses),including: Attendance and punctuality, Conduct and professionalism, Performance conversations (non-clinical) and Induction, probation, and appraisals Work closely with the Principal Dentist on: Clinical governance, Standards implementation, Escalation of any clinical concerns

3. People Management & HR

Lead all non-clinical HR processes, including: Recruitment and onboarding Induction and mandatory training coordination CPD tracking and compliance Performance management and reviews Absence, conduct, and capability management Maintain accurate, compliant employee records Ensure HR systems (e.g. BrightHR) are used consistently and effectively Support staff engagement, wellbeing, and a positive team culture

4. Operational Management & Practice Standards

Oversee the smooth day-to-day running of the practice Establish, document, and maintain SOPs across: Patient journey and front-of-house Reception and administration Clinical support operations Stock control and supplier management Laboratory invoicing and cost control Ensure consistently high operational and service standards Identify and implement operational improvements

5. Patient Experience & Commercial Support

Champion an excellent end-to-end patient experience Support initiatives to improve: Patient engagement and retention Practice utilisation and non-clinical revenue performance Work collaboratively with clinicians and advisors to implement agreed improvements Monitor key operational and patient KPIs

6. Leadership & Continuous Improvement

Act as a trusted operational partner to the Principal Dentist Proactively identify risks, gaps, and improvement opportunities Embed sustainable, scalable ways of working Lead by example, promoting professionalism, accountability, and consistency

About You

Essential

A strong track record in dental practice operations, either as a Practice Manager or in a senior administrative role Strong working knowledge of CQC requirementsand dental compliance Experience managing clinical team rotas and staffing Confidence managing people and HR processes in a regulated environment Highly organised, detail-oriented, and calm under pressure Excellent communication and leadership skills

Desirable

Experience in a mixed (NHS & Private) dental practice Familiarity with Dentistry Compliance, BrightHR, or similar systems Experience supporting practice growth or transformation

What We Offer

Competitive salary, dependent on experience Long-term development and progression potential Paid holiday entitlement and pension scheme Opportunity to grow with a developing practice committed to quality and best practice

Interested?

Please submit your CV and a short cover letter outlining your experience and interest in the role.

Job Types: Part-time, Permanent, Freelance

Pay: 20,280.00-31,200.00 per year

Expected hours: 24 - 32 per week

Benefits:

Company pension On-site parking
Work Location: In person