Job Description

Dental Practice Manager - Award-Winning Private Practice

Location:

Hammersmith, West London |

Type:

Full-time Permanent |

Hours:

35 per week

Salary:

45,000-50,000 DOE + Performance Bonus + Benefits

Join Our Exceptional Team at West London Orthodontist Cosmetic Dental Studios

Step into a pivotal leadership role at our thriving, award-winning private dental practice in Hammersmith. Lead a dynamic multidisciplinary team and shape the future of specialist dental care for children and adults.

We're London's premier destination for orthodontics and cosmetic dentistry, combining cutting-edge technology with compassionate patient care. If you're ambitious, purpose-driven, and ready to lead in a progressive environment, this is your opportunity to make a real impact.

What You'll Do

Team Leadership & Development

Manage and mentor reception, nursing, treatment coordination, and marketing teams Conduct appraisals, performance reviews, and implement scorecard-based objectives Lead recruitment, training programmes, and structured inductions Oversee rotas, disciplinary processes, and workforce planning

Financial Management & KPIs

Monitor practice KPIs, budgeting, and forecasting with monthly performance reports Manage payroll, banking operations, and HMRC compliance Handle patient payment policies, aged debt management, and payment plans Review invoices and prepare payment runs

Patient Experience Excellence

Deliver exceptional 5-star patient journeys at every touchpoint Implement patient feedback programmes (NPS, Google reviews, Doctify) Manage complaints procedures with empathy and timely resolution Track patient experience KPIs, including wait times, conversion rates, and satisfaction scores

Compliance & Operations

Ensure full regulatory compliance: CQC, HTM 01-05, IR(ME)R 2017, GDPR, safeguarding Maintain practice documentation, policies, and SOPs Oversee IT systems, equipment maintenance, and stock control Execute marketing plans, including website, social media, and community outreach

What We're Looking For

Essential Requirements:

Proven management experience in a dental practice or healthcare setting (orthodontic experience advantageous) Strong leadership skills with the ability to build engaged teams and manage performance Excellent patient service mindset with polished communication skills Solid understanding of CQC, infection control (HTM 01-05), GDPR, and health & safety Financial acumen: budgeting, forecasting, payroll oversight Proficiency with dental software (practice uses Dentally), MS Office/Google Workspace Right to work in the UK; enhanced DBS clearance required

Preferred Qualifications:

Formal management qualification (ILM, CIPD, CMI) GDC registration (Dental Nurse) and/or radiography certificates Experience with Invisalign/orthodontic patient journeys Marketing campaign experience and community outreach background

What We Offer

Outstanding Benefits Package:

Competitive salary 45,000-50,000 DOE + performance bonus linked to clear KPIs Company pension and staff treatment discounts Funded CPD with protected training time and structured career pathways Support for further qualifications, including leadership development

Professional Growth:

Work with leading orthodontic and cosmetic dental specialists Cutting-edge, technology-forward environment at the forefront of digital dentistry Clear career development pathways, including nurse-to-Orthodontic Therapist progression Opportunity to drive business growth and optimise systems

Location & Culture:

Prime Hammersmith location with excellent transport links High-performing, values-driven team culture rooted in patient-first ethos Community impact through local outreach and oral health education initiatives Kind, supportive, collaborative working environment

Start date:

Immediate start available

To apply:

Send your CV and covering letter

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Company pension Employee discount
Experience:

clinic management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person