Job Description

Job title:

Receptionist

Purpose of the job:

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to:

The principal, practice manager

Responsible for:

Trainee receptionists

Employment duties:

- Perform a high quality reception and administration service to ensure patient
satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies

- Establish and maintain productive working relationships with all members of the dental team

- Liaise with the practice manager on all matters concerning administration, pay
and service conditions.

- Assist with the supervision of the trainee receptionist in the practice

- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks:

- Answer the telephone and deal with patient enquiries in a positive, efficient and
friendly manner

- Receive and deal with patients and visitors in a pleasant and prompt manner

- Keep patients informed of any delays

- Notify dentists/hygienists of patients' arrivals

- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

- Prepare patient records and day sheets for each dentist (hygienist/therapist)

- Collect and record patient payments and pursue any debts in accordance with the practice payments policy

- Maintain the patient records to ensure they are completed correctly before filing them securely

- Follow computer procedures to ensure that patient records are properly maintained

- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

- Liaise with dental laboratories, suppliers and other organisations as required,
keeping records of laboratory work in and out

- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

- Keep the office, patient's toilet and reception area tidy and welcoming

- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

- Provide feedback on the performance of the trainee receptionist that you
supervise

- Assist throughout the practice and perform such other tasks as reasonably
requested by the principal

- Attend all practice meetings as requested

Job Types: Full-time, Part-time

Benefits:

Company pension Gym membership Private dental insurance
Work Location: In person