Overview:
We are currently seeking a Receptionist to join our team in providing administrative support and exceptional customer service. The ideal candidate will be proficient in office tasks and possess strong organisational skills. The hours of work for this position will be 8-hour shifts on Mon/Tue/Wed/Fri between the hours of 8am and 6pm.
Duties:
Greet patients and vistitors who enter the practice warmly
Schedule, cancel, and reschedule patient appointments as needed
Uphold phone etiquette standards when communicating with patients and colleagues
Assist patients in filling out required forms
Collect payment from patients
Handle incoming and outgoing telephone calls, emails and mail
Utilise computerised systems for tasks such as managing appointments and maintaining records
Maintain office inventory
Perform office duties such as document filing, scanning, and copying
Qualifications:
Previous experience in an office or administrative role is desirable
Strong clerical skills, including typing and data entry accuracy
Excellent organisational abilities to manage multiple tasks efficiently
Exceptional phone etiquette with a professional demeanour
Superior customer service skills
Positive attitude and professional appearance
Proficiency or ability to learn dental practice management software such as R4
Working knowledge of dental terminology (desireable)*
Certification in office administration or a related field (desireable)*
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