Job Description

Due to continued expansion, Contemporary Dental is looking to add an exceptional receptionist to its team. As one of Exeter's leading family-owned dental practices, we are looking for someone with excellent customer facing skills who is dedicated to providing a first class customer service experience.

This is a

fixed-term, 2-year temporary part-time contract

role, offering an exciting opportunity to join a growing and dynamic practice during a key period of expansion.

The successful candidate will need strong organisational and IT skills and a previous experience in dental would be advantageous. A "can-do" attitude, with the desire to learn new skills, and take on new challenges is paramount and an ability to bring enthusiasm and professionalism to the role is key.

Overview Of Duties

Meeting and greeting patients, providing a customer-focused and seamless patient journey according to the practice's brand standards

Welcoming new clients to the practice and introducing them to the practice philosophy

Answer all phone enquiries according to the practice's brand standards

Effective computer diary management and appointment booking

Working to daily production targets

Provide and explain payment options where appropriate and take daily payments

Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks, according to the practice's brand

Proactively market the services of the business with the aim of recruiting new patients and selling appropriate additional services/products to existing clients.

General administration tasks

Skills & Attitudes:

Excellent communication skills, both written & verbal (including a positive and friendly phone manner)

Excellent listening skills and an empathetic approach to clients

Good organisational skills, excellent time management and ability to work efficiently

Excellent follow-up ability on all tasks

Ability to work as part of a team, and self motivated when working alone

Good IT skills

Honesty, integrity and reliability

A professional appearance

Hours -

The hours are currently flexible whilst we recruit for a new dentist and the team expands. We are looking at a minimum of 24 hours a week.

Monday 8-2pm

Tuesday 8-2pm

Wednesday 8-2pm

Thursday OFF

Friday 8-2pm

With the view to covering holidays and sickness where needed.

What we offer -

Training and courses provided where needed Staff days out (previous events include go karting, Boom battle bar, laser tag, spa days and many meals! Uniform provided Private medical insurance - no excess required and 24 hours a day GP service. Physio and eye tests/glasses included. Monthly bonus scheme An additional day of annual leave per year of service 20 days annual leave plus bank holidays Pension scheme A friendly and fantastic team to work with!
Have a look at our Google reviews to see what our patients think of us and if you want to be a part of an exciting and fantastic team then please apply today.

Job Types: Part-time, Temporary, Contract
Contract length: 24 months

Pay: From 13.00 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Private medical insurance
Experience:

Customer service: 2 years (required)
Work Location: In person