Job Description

Job Overview

We're looking for a

highly organised, proactive, and patient-focused Dental Receptionist

to join our growing team across our two practices in Ipswich and Colchester.

This is not your average reception role. You'll be the frontline of two high-performing dental practices -- helping manage patient experience, keeping the diary optimised, and supporting our clinical and admin teams behind the scenes.

Responsibilities

Greet patients warmly and professionally -- in-person and over the phone Manage appointment bookings, cancellations, and diary optimisation across multiple clinicians Ensure smooth check-in/check-out processes, collecting details and payments where required Handle new enquiries using workflows (training provided)

Back Office / Admin Support

Confirm and follow up appointments (SMS/email/phone) Update Dentally system with accurate patient notes and statuses Coordinate between clinical, TCO, and admin teams Track daily KPIs (e.g. courtesy calls, whitespace, treatment plan acceptance) Prepare treatment-related documents, printouts, and finance forms

Workflow & Efficiency

Follow daily checklists and protocols with attention to detail Identify and flag unbooked diary gaps or upcoming patient needs Work closely with our Admin Lead and Enquiry Coordinator to maintain high standards

Experience

At least 1 year of dental or medical reception experience

Excellent communication skills -- phone and face-to-face Strong command of English (spoken and written) Confidence using practice software (we use Dentally -- training provided) A calm, professional manner and ability to multitask under pressure
Preferred (but not essential):

Experience with

Dentally

, Google Sheets, or CRM tools Knowledge of dental treatments (NHS & private) Familiarity with KPIs or daily reporting processes
If you are passionate about contributing to a team that prioritises patient care and satisfaction, we encourage you to apply for this exciting opportunity as a Dental Receptionist.

Job Types: Full-time, Permanent

Pay: 24,900.00-29,500.00 per year

Benefits:

Company pension
Work Location: In person