Job Description

WE ARE EXPANDING and looking for an experienced Dental Receptionist. We are an award winning fully private dental practice located in the heart of Gloucester. We are looking for an organised, dynamic, well presented dental receptionist to join our team. Please ensure to partake in the skills assessments when applying. Duties to include:

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies Establish and maintain productive working relationships with all members of the dental team Liaise with the practice manager on all matters concerning administration, pay and service conditions Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients' arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare patient records and day sheets for each dentist hygienist/therapist Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep the office, patient's toilet and reception area tidy and welcoming Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Assist throughout the practice and perform such other tasks as reasonably requested by the principal and practice manager Attend all practice meetings as requested
Hours: 38.5 per week - No weekends or Bank Holidays

Work Remotely

No
Job Type: Full-time

Pay: From 24,263.00 per year

Schedule:

8 hour shift Monday to Friday
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 30/05/2025