Job Description

Norfolk House is a privately owned dental practice established over 100 years ago, located on London Road, Gloucester, in a large house that has recently been completely refurbished. We are well regarded for its high standards and excellent patient care, offering both general and cosmetic dentistry for private patients.

Norfolk House offer a range of professional high quality dental treatments and complimentary services.

Wisdom teeth and Minor Oral Surgery Facial Treatments Facilities designed for Comfort and Convenience Spacious Car Park Modern IT Systems for simplicity and speed Patient Promotional Offers & Product Sales Special Terms for Children and Students The practice is fully computerised (SOE software), digital radiographs.

Job title:

Receptionist

Employed or self-employed:

Employed

Salary:

To be discussed

Hours:

Thursday & Friday - 14.75Hours

Key responsibilities & duties:

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients arrivals Schedule patient appointments in accordance with practice policies and keep records of all appointments and remind patients of their appointments as required Collect and record patient payments and pursue any outstanding payments in line with practice policies Follow computer procedures to ensure patient records are properly maintained Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policy Liaise with dental labs, suppliers and other organisations as required, keeping records of lab work in and out. Deal in an appropriate with patient feedback and inform the practice manager about patient feedback and complaints Manage the sales of dental sundries to patients and ensure patients are given the opportunity to buy sundries when they leave the practice Keep the office, patient toilet and reception area tidy and welcoming Attend all practice meetings as requested

Work experience and skills:

Dental knowledge essential Use of SOE Exact Flexible team player

Specialisms:

Endodontics Implants Sedation

Company Benefits:

Competitive salary Company pension scheme Core CPD organised by the practice Perk-box membership- employee discount scheme Extra day off for Birthday Support of a well-established friendly team Annual cost of living wage increase Employee of the month rewards Social events including summer and Christmas parties
We look forward to hearing from you!

IND003

Job Types: Part-time, Permanent

Benefits:

Additional leave Company events Company pension Free parking On-site parking Store discount
Ability to commute/relocate:

Gloucester GL1 3HH: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (required) Receptionist: 1 year (required)
Work Location: In person