Job Description

Overall job purpose:

To be responsible for the delivery of high-quality customer service to ensure that all patients have a pleasant and efficient experience from first to final contact with the practice. You will contribute to the efficient day-to-day operations of the non-clinical aspects of the practice with particular focus on patient care, administration, and clinical compliance.

The position is a key member of the non-clinical team and will proactively implement policies and procedures to ensure continual improvement of service which will encourage our patients to recommend us to others.

Critical responsibilities:

Deliver excellent customer service to patients and other visitors, ensuring the customer is at the heart of everything we do. Proactively implement policies and procedures to ensure continual improvement of service. Keep all non-clinical areas and all equipment as clean and tidy. Carry out or organise routine planned preventative maintenance of all equipment within the practice. Ensure the maintenance of the practice computer system and ensure records are accurately maintained and securely stored. Assist with the induction and training of all team members. Prepare management information e.g., daily appointment analysis
Actively support the wider work and initiatives of Obex and carry our any other duties as required by the role.

Key relationships

Internal:

Clinicians, Receptionists, Operations team, People and culture team

External:

External suppliers and their representatives, Patients, CQC, Key influencers

PERSON SPECIFICATION

Knowledge and experience

Experience of working in a customer-facing role is desirable, but not essential

Knowledge of exact/soe desirable

Education and qualification(s)

GCSE Maths and English (or equivalent)

Skills and attributes

Excellent 'people' skills and communication skills Demonstrable 'can do' attitude Customer focused approach Strong ability to manage competing priorities and projects Excellent interpersonal skills and ability to build relationships Demonstrable team working skills and a collaborative approach Well-developed communication skills (oral and written) Meticulous attention to detail Enthusiasm to want to learn

OBEX DENTAL REWARDS

We have a rewarding pay structure for all of our reception team

We have Senior Receptionist roles which offer progression within your role and additional development in your career

We offer training and development, personalised to your career pathway

Annual leave entitlement rising to a maximum of 30 days (plus bank holidays per annum with service)
Job Types: Full-time, Part-time considered

Schedule:

8 hour shift Day shift
Job Type: Full-time

Pay: 12.25-15.00 per hour

Work Location: In person