Job Description

We are currently looking for a dental receptionist to work at our friendly and busy dental practice in Desborough - Mon-Fri, willing to consider a job share

Monday to Friday, 8:15am-5:15pm.

The Team are very friendly and welcoming.

ROLE

Book appointments Take payment Answer phone calls Take ownership of the daily and weekly tasks to be completed by the reception team Ensure patients have completed all their relevant forms and help where needed. Help promote patient choice through asking patients to complete and provide information about products, services, promotions, available finance options and oral health products Conduct regular system reviews to identify and action issues around debt, open courses, and failed to attends

YOU

Build a strong rapport with patients Be patient, caring and organised Build and nurture great working relationships with the team Be actively involved in the smooth running of the practice by working well with others Share your knowledge and experiences with team members and undertake any suitable training to enhance your job role

Responsibility

Fill the diary and optimise appointment booking Take ownership for all aspects of money management Comply with health and safety, policies and procedures

Patients

Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times and accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves and action reminders including courtesy calls Consider each step of the patients journey, making their experience as easy as possible. Have empathy and be able to accept feedback and complaints handling.
Experience:

Customer Service Previous dental reception experience preferable, but training will be given Reception experience IT skills, including google documents, responding to emails and enquires
Job Types: Part-time, Permanent

Pay: 12.21-12.50 per hour

Experience:

Dental receptionist: 1 year (preferred)
Work Location: In person