Job Description

Job description:

Dental Receptionist - Abbots Lodge Dental Practice and Ferring Dental Practice

Is Customer Service your big thing? Yes but, GENUINELY your thing?!

If so, we would love to hear from you.

We are looking for someone to play a key role in our front of house operation in our growing business focused on professional Patient care, based in the heart of Rustington.

We are really serious about the seamless care we give to our customers, so we need a real team player who takes great pride in providing a high standard of our customer service style, always on time and with genuine care.

You are professionally presented and have several years experience working within a customer-facing team. You are naturally gregarious and confident because you know how to engage with customers and staff.

Of course, you are a good listener, empathetic and proactive. You have probably worked in sales in a retail or customer service environment and so you understand the need to record key data and you thrive working to targets and under pressure. You have the skills to encourage new patients to join us and the care, motivation and organisational skills required to ensure that our patients keep coming back to us.

We are a modern state of the art dental practice situated in the town centre offering the full range of routine and cosmetic dental treatments. We are a growing practice and are keen to develop our team who display the skills and attitude to grow with us.

If you feel this is you (or you know someone who would be perfect for this role) then we invite you to apply for the this exciting opportunity

If this is you (or you know someone who would be perfect for this role), then please call the Clinical Manager on

07368964317

to find out more about this exciting role with long term career prospects.

Employment duties

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies Establish and maintain productive working relationships with all members of the dental team Liaise with the practice manager on all matters concerning administration, pay and service conditions Assist with the supervision of the trainee receptionist in the practice Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients' arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare day sheets for each dentist, hygienist/therapist. Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep the office, patient's toilet and reception area tidy and welcoming Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Provide feedback on the performance of the trainee receptionist that you supervise Assist throughout the practice and perform such other tasks as reasonably requested by the principal Attend all practice meetings as requested
Job Type: Part-time

Pay: 10.00-13.00 per hour

Benefits:

On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

Please provide a cover letter with your application
Education:

GCSE or equivalent (preferred)
Work Location: In person