Job Description

Job description

Dental on the Banks (Sandbanks, UK)

is a modern and innovative dental practice providing bespoke treatments and a thoroughly luxurious journey for the patients of Bournemouth, Poole and surrounding areas.

We pride ourselves in providing an exceptional level of dental care with the help of our enthusiastic team.

We are looking for a friendly, patient-focused, experienced dental receptionist to join our growing team.

The ideal candidate will have previous sales experience and knowledge of how to provide an outstanding customer experience. Organisation and time-management skills are of absolute importance, and the ability to work in a fast-paced environment is preferred.

Skills Required:

'Can-do' attitude Exceptional oral and written skills Ability to problem solve and find solutions Great organisational skills Driven and confident approach in engaging in conversation to build relationships and overcome objections Innovative, open minded thinking and a willingness to try new processes Ability to perform in a target driven environment Fully computer literate and competent using CRM software
Experience in dental, sales and customer service would be a distinct advantage. More important however is possessing the ability to build a rapport with people, especially over the phone, and to be able to accurately capture information in our CRM system.

You will be the first point of contact, welcoming our patients to the clinic, and ensuring they feel comfortable and cared for throughout their visit.

The ideal candidate will be given a range of exciting responsibilities, and excellent opportunities for progression.

You have to be welcoming, patient and always go above and beyond when it comes to your interactions with our patients.

Job role requirement:

friendly, warm, welcoming greeting of patient in person or on the telephone adding to an excellent overall experience tracking of customer queries, customer marketing data sending appropriate regular emails as part of customer care experience ability to fill up available diary bookings effectively and profitably answering the telephone, resolving queries quickly and compassionately, and ability to turning leads into patients logging patient data in relevant reports for the use of managers uploading patient data in the appropriate software tracking laboratory work, deliveries, and referrals taking payments, creating and saving and emailing treatment paperwork upholding the company values throughout
Please see our website for more information about the practice.

If your CV is considered, you will be invited to an interview Due to the high number of CV's, we are likely to receive, we will only be contacting successful candidates.
To apply, please email your CV and covering letter. Then telephone 07426723043 and leave us a 1 minute voicemail introducing yourself and with two available dates and times for an initial video interview. Please also leave your contact details for us to get back in touch.

Job Types: Full-time, Part-time, Permanent

Pay: From 13.00 per hour

Expected hours: No more than 40 per week

Benefits:

Company events Employee discount Free parking
Schedule:

Monday to Friday and one Saturday (per month)

Weekend availability
Experience:

Dental receptionist: 1 year (preferred but not essential). Sales: 1 year (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company events Employee discount Free parking
Schedule:

Monday to Friday Weekend availability
Experience:

Sales: 1 year (preferred) Dental receptionist: 1 year (preferred)
Work Location: In person