Job Description

Main purposes of the job :

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the Practice Manager

Key Responsibilities and Main Duties:

Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability in line with the GDC guidelines and Practice policies.

Establish and maintain productive working relationships with all members of the dental team and Liaise with the Practice Manager on all matters concerning administration, pay and service conditions

Answering the phone in a polite and timely manner

Booking and changing appointments both in-person and over the phone

Ensuring patients are booked in upon arrival and the clinicians are made aware.

Dealing with incoming enquiries from patients, in person, over the phone or via email.

Sending communications to patients using their chosen method.

Taking payments and cashing up.

Placing and receiving orders from suppliers as appropriate to your job role.

General administration such as scanning or photocopying.

Ensure patient records are kept up to date and stored securely.

Be the first point of call for any complaints, be confident in the procedure and direct to the complaints manager as required.

Check and action any emails and any enquires that come in.

Keep patients informed of any delays

Prepare patients records and day sheets for each dentist

Carry out routine housekeeping procedures Liaise with dental labs, suppliers and other organisations as required

Keep the office, patient's toilet and reception area tidy and welcoming.

Follow up care - ensure smooth journey and 7 star patient experience!

Social Media and Content creation

Wage will be Minimum wage for your age.

Receptionist 1 - would be front of house full time Monday - Friday 8.45-515pm with a 1 hour lunch break.

Receptionist 2 - would be more telephone/office based. The hours would be discussed in interview but would be afternoon/early evening Tuesday - Friday and Saturday Mornings. Minimum 35 hours with a 1 hour lunch break.

Please send CV FAO Hannah Burrell Practice Manager - hannah.burrell@downingdental.co.uk

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Additional leave Employee discount Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person