Job Description

We are looking for a Dental Receptionist to join our lovely team. We are a mixed NHS / Private practice based in Totton, Southampton.

Key Responsibilities:

Front Desk Duties:

Greet patients, visitors, and staff in a friendly and professional manner. Act as the first point of contact for all enquiries, both in person and via telephone. Maintain a clean and welcoming reception area.

Appointment Management:

Book, reschedule, and cancel patient appointments using NHS electronic systems. Ensure appointment slots are fully utilised and patient preferences are recorded. Send appointment reminders and manage follow-ups.

Patient Support:

Assist patients with completing medical history forms and other documentation. Provide information on dental charges and collect payments.

Administrative Tasks:

Maintain accurate patient records and ensure compliance with data protection regulations. Liaise with dental laboratories regarding appliances and deliveries. Handle correspondence, filing, and archiving of dental notes.

Team Collaboration:

Communicate effectively with dental nurses, dentists, and other healthcare professionals. Attend staff meetings and training sessions as required.

Compliance & Professionalism:

Adhere to NHS policies and procedures, including infection control and safeguarding. Maintain confidentiality and uphold professional standards at all times. Participate in annual basic life support training.

Hours

Monday - Friday 8:30am - 5:30pm

1x Saturday Morning Shift Per Month (8:30am - 1:30pm)

2x Late Evening Shifts Per Month (5:30pm - 7:30pm)

Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: No more than 42 per week

Benefits:

On-site parking
Application question(s):

Are you available on Friday 7th November if you were selected for an interview?
Work Location: In person