We are an established group of Dental Practices offering Private dental care. We are looking to recruit a Dental Receptionist to join our team of Dental Professionals based at our state of the art practice. The ideal candidate will have dental experience and outstanding customer care experience although dental experience is preferred, it is not essential. You will be joining an experience team supported by our Clinic Manager. The role will involve dealing with patients both face to face and telephone. Experience with Exact dental software would be ideal but is not essential. The role will involve making appointments, operating the practice recall system, cash handling and ensuring each patient receives an outstanding patient journey. The successful candidate must be able to work as part of a friendly professional team in a patient focused setting. The candidate but have excellent communication skills, be well spoken and be an ambassador for the Westmount Dental Brand.
Duties will include :-
Operate the practice software (Dentally)
Answering the telephone and deal with patient enquiries in an efficient, positive and friendly manner
Receive patients and visitors in a prompt, friendly professional manner
Notify Clinicians of the patient's arrival
Schedule patient appointments in accordance with practice policies and keep records of all appointments.
Operate the practice recall system
Prepare day sheets for each Clinician
Collect and record patient payments and pursue any debts in accordance with the practice payments policy
Liaise with dental laboratories, suppliers and organisations and record laboratory work in and out of the practice
Deal with patient feedback in an appropriate manner and feed back to the practice manager about patient comments and complaints
Support the sales of dental sundries to patients and ensure patients are provided the patients advice on the appropriate sundries for the their dental health to successful sale
Manage the appointment book effectively to ensure targets are met
Keep the reception are clean, tidy and welcoming
Engage conversation with patients to ensure they feel at ease
Attend regular weekly reception meetings
Follow all policies in line with CQC requirements
Act confidentially
Speak up if things go wrong
Ensure the environment is safe
Westmount Benefits
Competitive hourly rate 12.44 an hour
Enhanced holidays for length of service
Never work your birthday again, we will give you the day off
A focus to staff wellbeing
Monthly treat fund
Ongoing career progression
Focus groups to voice your opinion - we value your feedback!
Job Types: Full-time, Part-time, Permanent
Pay: 12.44 per hour
Additional pay:
Bonus scheme
Benefits:
Additional leave
Bereavement leave
Company pension
Employee discount
Private medical insurance
Experience:
Customer care: 3 years (required)
Work Location: In person
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