Job Description

Job Role

To provide comprehensive reception service to the practice, answer the telephone and deal with all enquiries sensitively and appropriately, communicate effectively with all personnel and effectively scheduling patients to ensure best use of practitioners' time.

Main Duties/Responsibilities

-Provide full and comprehensive reception duties dealing with general and complex enquiries, arranging and cancelling dental appointments and providing information asked by patients and general public, either by telephone or face to face.
-To answer the phone, exercising initiative when required to respond to general enquiries and/or record/pass on messages as appropriate, legibly and swiftly. This also includes registered and unregistered patients seeking immediate dental care.

-Receive, collate, process and distribute all incoming mail
-To establish and maintain appropriate filing systems so information is stored securely and is easily retrievable.
-Ensuring all paperwork is prepared for the clinical session, that laboratory work is distributed and processing any forms.
-Creating patient records accurately. Ensuring all medical histories are updated to ensure all patient personal details are accurate. Scanning all relevant incoming documents into patient records and filing documents in correct place.
-Ordering and maintaining stationary and sundry supplies.
-To ensure that patient confidentiality is maintained at all times.
- To review and implement any new administrative processes.
-To undertake all general office duties, such as photocopying, emailing etc
-Attend sessions where appropriate for statutory and mandatory training. Seek opportunities to develop skills and understanding that will enhance own performance in the role.
-Ensure your own and that of others health and safety and that all areas of the dental waiting area are clear, signs are relevant and displayed correctly. Hazard spotting for staff and patients .

-Sending out recall letters for registered patients who are due examinations, to ensure they do not lapse.
-Report any breakdowns.
-Assist with the compiling of reports and records on practice performance if asked to.
- Adhere to the recall system policy to ensure the maximisation of diary management.
-Ensure reception area is clean and clear at all times
-Adhere to all practice policies and procedures

Reception

-Meet and greet patients with a polite, courteous and professional friendly manner at all times.
-Answer telephone calls as quickly as possible ensuring to answer all queries, bookings or changing/cancelling appointments as necessary.
-Ensure that reception runs smoothly.
-Book appropriate appointments for patients and highlight any issue to the Practice management Team.
-Complete any necessary daily checklists
-Ensure the practice emails, text and social media accounts are monitors and dealt with promptly.

Other Duties

-To carry out any other duties requested by the employer to ensure that patients receive a high quality of patient care. To be flexible with your duties to ensure smooth running of the practice.
-To perform any other tasks as reasonably requested by the Assistant Practice Manager and Practice Manager
-Other duties as necessary for the efficient operation of the practice.

-Attend refresher and update training for medical emergencies and CPR.
-To keep accurate records and ensure the recording methods are used in line with agreed practice policy and recommendations from official bodies
-Attend and participate in all practice and nurse meetings

-Maintain a professional look at all times, in line with our uniform and PPE policy
-To clearly communicate with all members of the Dental Team in an open, honest and transparent manner.
-Flexibility is a condition of employment. You would be required to carry out tasks deemed appropriate.

Hours are full time including a Saturday.

Receptionist experience preferred but not essential.

All applicants will be forwarded a job application form to be completed before consideration.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Additional leave Employee discount On-site parking
Work Location: In person