Job Description

Threemilestone Dental Practice has an exciting opportunity for a Receptionist. Dental experience not necessary, but desirable. We are a friendly, modern and expanding practice looking for a bubbly and organised, team player to join our wonderful team.

Please send your CV with a covering letter outlining your attributes and skills you can bring to our busy reception team.

Full time availability. 40 hours.

Skills and Experience of a Dental Receptionist:

Reception experience, ideally within a dental or healthcare setting, although this is not essential. All training will be given to the right candidate. Motivated, organised and a good communicator who thrives upon maintaining good standards. Great at offering a warm and welcoming environment to patients and visitors. Can work effectively in a team and individually. A drive to constantly deliver and improve the patient journey in line with the company's visions and values The ability to be flexible in your duties and perform other duties as necessary for the efficient operation of the practice as required

Key Responsibilities of a Dental Receptionist:

Providing a high level of customer-focused service on telephone and in person in a compassionate and professional manner. Attending and participating in practice meetings. Welcoming the patients and visitors to the practice. Promptly deal with patient enquiries to a high level according to practice policies and protocols to ensure maximum utilisation of new and regular patient appointments. Reviewing the diary to follow-up patients who cancel or miss an appointment and sending out appropriate correspondence. Confident using a computer, full training will be given on our dental software. Booking, cancelling and amending appointments in person and on the telephone. Assessing and prioritising emergency appointments, full training will be given on triaging patients. Ensuring patient records and personal data are processed in accordance with the Data Protection Act, maintaining confidentiality. Completing administration tasks as directed by the practice manager, including maintaining and overseeing the patient diary to ensure the smooth running of the appointments. Ensuring the reception and public areas are clean, tidy, and well presented at all times to create a warm and welcoming environment. Managing immediate adherence to appointment times, and informing patients of any delay. Liaising with Specialist Centres and Hospital settings regarding patient referrals. Taking payments from patients, handling cash and using the card machine. Carry out general administration duties such as filing, scanning and updating medical histories on patient records, shredding and making telephone calls. Maintain mandatory training in Safeguarding, Mental Capacity, CPR, Data Protection and Manual Handling.

To be considered for this role, please call the following number on 07515 143570 and leave a 1 minute voice message clearly stating your name, and why you think you would be an excellent fit for this position.

Due to the high volume of interest in this position, we will only be contacting successful applicants.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Flexitime Free parking On-site parking
Ability to commute/relocate:

Truro, Cornwall: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service/Reception: 1 year (preferred)
Work Location: In person

Reference ID: TMSFT