Job Description

The Treatment Centre is a well-established dental practice dedicated to providing exceptional patient care in a friendly and welcoming environment. We pride ourselves on our commitment to oral health and our personalised approach to dental care. We are looking for a professional, organised, and personable receptionist to join our team and be the first point of contact for our valued patients.

Key Responsibilities:

Patient Interaction:

Greet and welcome patients in a warm and professional manner, ensuring a positive experience from the moment they enter the practice.

Appointment Scheduling:

Manage the practice's appointment calendar, scheduling and confirming patient appointments efficiently to maximize the productivity of the dental team.

Phone Management:

Answer and manage incoming calls, provide information about our services, handle inquiries, and direct calls to the appropriate staff members.

Patient Records:

Maintain accurate and up-to-date patient records, including processing new patient information and updating existing files.

Billing and Payments:

Assist with billing procedures, process payments, ensuring accuracy and confidentiality.

Office Administration:

Perform general administrative duties, including managing office supplies, mail, and other clerical tasks as needed to ensure the smooth operation of the practice.

Customer Service:

Address patient concerns and provide information about treatment options and payment plans, always maintaining a high level of customer service.

Qualifications:

Previous experience as a receptionist or in a customer service role, preferably in a dental or medical setting. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Proficient in using office software (e.g., Microsoft Office) and dental practice management software (experience with R4 is a plus). A friendly and professional demeanor with a commitment to providing excellent patient care.
If you are interested please forward your CV with a covering letter for the attention of Charlotte to charlotte@thetreatmentcentre.co.uk.

http://www.thetreatmentcentre.com/

https://www.instagram.com/thetreatmentcentre/?hl=en

Job Type: Part-time

Pay: From 12.21 per hour

Work Location: In person