Job Description

About the Role

We are looking for a friendly, organised, and professional

Dental Receptionist

to join our team. You will be the first point of contact for our patients, ensuring they receive an excellent front-of-house experience while supporting the smooth running of the practice. You will work closely alongside the Head Receptionist/Administrator and the wider dental team to deliver a seamless patient journey.

Working Hours

Full-time position Monday to Friday Occasional Saturday cover may be required

Key Responsibilities

Reception Duties:

Welcome and check in patients promptly for every appointment Verify and update patient demographic details at each visit, including next of kin and ethnicity Process patients who do not attend (DNA) in line with practice policy Liaise with nursing teams regarding late arrivals or cancellations Schedule follow-up appointments as requested by clinicians within appropriate timeframes Answer telephone calls courteously and direct enquiries appropriately Book interpreters in a timely manner Manage incoming mail and emails, ensuring they are directed correctly Maintain accurate filing systems

Call Handling:

Answer calls professionally, following the call script at all times Handle patient enquiries in line with standard operating procedures Manage appointment bookings, cancellations, and short-notice changes Communicate effectively with clinicians regarding patient or clinic queries

Referral Processing and Booking:

Accurately record and update referral and patient details on Dentally and Dengro Prioritise referrals and fast-track where necessary Ensure referrals are vetted and processed according to clinical instructions Book patients into the correct clinics and monitor capacity Send appropriate correspondence to patients as required To ensure all available clinic capacity is fully utilised Assist in managing NHS referrals in line with Standard Operating Procedures (SOPs)

Patient Records:

Locate and provide health records promptly when requested Maintain and update non-clinical sections of patient records on Dentally, including archiving and payment records

General Duties:

Present a positive image of the practice at all times Follow all practice processes and maintain confidentiality in line with legislation and policy Assist with training new or temporary staff when required Be adaptable to new technology and service improvements Participate in team meetings and maintain stock levels for smooth operations

Non-Essential Responsibilities:

Perform other duties as requested from time to time

What We're Looking For

Previous experience as a receptionist, ideally in a healthcare or dental setting Minimum 2 years' administrative experience, working as a receptionist with face-to-face and telephone contact with the public Committed to delivering outstanding customer care and ensuring a seamless patient experience Excellent communication and interpersonal skills, including a professional telephone manner, tact, and diplomacy Excellent organisational skills and attention to detail Strong literacy and numeracy skills Ability to prioritise and manage time effectively to meet deadlines Ability to analyse information and communicate clearly Proficiency in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) Calm and professional approach with patients Full UK driving licence

Desirable:

Experience with Dentally PMS Experience using DenGro CRM Knowledge of dental terminology Experience working in a mixed NHS/Private dental practice Qualification in administration or related field Up-to-date with mandatory and statutory training

Qualifications

Good level of basic education (at least 3 standard grades at level 3 or above, or equivalent) Qualification in administration or related field (e.g., SVQ Level 3 Administration) is desirable

Training & Development

We support ongoing training and development, including CPD opportunities and system training to help you grow in your role.

How to Apply

Please apply via Indeed, include your CV and a short cover letter. We look forward to hearing from you!

Job Type: Full-time

Pay: 12.50-14.50 per hour

Expected hours: No less than 40 per week

Benefits:

Company pension Employee discount
Application question(s):

Have you previously worked as a receptionist in a healthcare or dental setting? If yes, please describe your experience.
Experience:

adminstrative: 2 years (required)
Work Location: In person