Job Description

Dudley Road Dental Practice, Wolverhampton.

Receptionist.

Full time/Part time.

Salary negotiable, depending on experience.

We are looking for an enthusiastic, self-motivated individual, with a positive attitude towards new challenges.

Can you manage the non-clinical relationship with potential and existing patients, both NHS and Private, while providing first class customer service?

Then we would like to hear from you.

Key responsibilities

Efficiently manage and organise multiple diaries, ensuring all initial appointments, treatment and follow-ups are accurately scheduled. Ensuring the day-to-day smooth running of the dental service. Manage all enquiries from potential new patients, providing information on the services offered by the practice, according to practice standards. Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new patients for the practice. Effectively manage the appointment book for dentists and therapists, ensuring that the daily production targets can be met and the booking system is followed.
Including:

Manage the systems for follow-up contacts and recall contacts Manage the system for referrals Involvement in practice open days, events and other marketing campaigns. Manage phone enquiries and booking of appointments, payments and patient liaison Meeting and greeting patients, providing a customer-focused and seamless patient journey according to the practice's standards. Ensure the "front of house" is maintained to a high standard. Monitor and maintain the relevant systems, in order to provide regular reports to the management team on; appointment book capacity, new patient numbers and referral sources, treatment plan take-up and follow-up contact, patient recall response. Ensure that all the relevant paperwork is completed promptly and accurately and that all patients records are updated and maintained, according to practice procedures. Proactively contribute to regular practice meetings.

Skills & Attitudes:

Excellent communication skills, both verbal (including a positive and friendly phone manner) and written Excellent listening skills and an empathetic approach to patients Dedicated to providing a first class customer service experience Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient. Good organisational skills Ability to work as part of a team, and alone when required Good IT skills An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity A "can-do" attitude, with the desire to learn new skills and take on new challenges, shows initiative A professional appearance
We look forward to reviewing your application.

Job Types: Full-time, Part-time

Experience:

Dental receptionist: 1 year (preferred)
Work Location: In person