Job Description

Job Summary

We are seeking a friendly and organised Dental Receptionist to join our dental practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth operation of the front office and enhancing the overall patient experience.

Duties

Greet patients warmly upon arrival and assist with check-in procedures. Schedule and confirm appointments, ensuring an efficient calendar management system. Handle incoming calls and respond to patient inquiries with professionalism and care. Maintain accurate patient records and manage electronic health records (EHR) systems. Process patient payments and manage billing inquiries effectively. Collaborate with dental staff to ensure seamless communication regarding patient care. Assist in maintaining a clean and organised reception area. Manage correspondence, including emails and postal mail, as required.

Qualifications

Proven experience in an administrative or office role, preferably within a healthcare setting. Excellent communication skills, both verbal and written, with a strong emphasis on customer service. Proficient in using office software and dental practice management systems. Strong organisational skills with attention to detail and the ability to multitask effectively. A compassionate approach towards patients, demonstrating empathy and understanding. Ability to work well within a team environment while also being self-motivated.

Benefits

Additional annual leave accrual policy Paid wellbeing day Simply Health membership Festive Gesture in December Social events Access to mortgage advice and financial education
If you are passionate about providing excellent service in a dental setting and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Dental Receptionist.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 40 per week

Work Location: In person