Job Description

Purpose of the job

We're looking for a friendly, organised, and professional Dental Receptionist to be the welcoming face of our practice. You'll play a vital role in ensuring smooth day-to-day operations--managing appointments, handling patient enquiries, processing payments, and providing exceptional front-of-house service. If you enjoy working in a fast-paced environment, are confident using dental software, and take pride in creating a positive first impression, we'd love to hear from you.

Employment duties

Key Responsibilities:

Patient Interaction:

Greeting patients, answering phones, and addressing inquiries.

Scheduling:

Booking, rescheduling, and cancelling appointments, and managing the dentist's schedule using Dentally (Training Given).

Record Management:

Maintaining patient records, updating information, and ensuring accurate documentation of treatments.

Payment Processing:

Handling payments, processing insurance claims, and managing billing.

Administrative Tasks:

Answering emails, managing correspondence, and performing general office duties.

Essential Skills

Customer Service:

Providing a positive and welcoming experience for patients.

Communication:

Effectively communicating with patients, staff.

Organization:

Maintaining patient records, managing schedules, and handling paperwork efficiently.

Computer Literacy:

Proficiency in dental practice management software and other office applications (Dentally - Training Given).

Problem-Solving:

Addressing patient concerns and resolving issues effectively.

Professionalism:

Maintaining a high level of professionalism and confidentiality.

Multitasking:

Managing multiple tasks simultaneously, such as answering phones, scheduling appointments, and handling payments. Attend all practice meetings as requested Perform any other tasks that are reasonably requested by the Principa

l

Working Hours

Initially - Monday to Friday,

Once the practice starts Saturday Surgeries, the role will be 3 days Mid Week and 1 Day Saturday.

Job Types: Full-time, Permanent

Pay: 12.00-12.50 per hour

Expected hours: 36 per week

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday Overtime Weekend availability
Work Location: In person

Reference ID: SUN0002
Expected start date: 14/07/2025