Job Description

At National Dental, we believe that every patient's journey begins the moment they walk through our doors--or call us on the phone. As our receptionist, you will be the first point of contact, setting the tone for a calm, welcoming, and professional experience. Your role is about more than managing appointments and phone lines--it's about putting patients at ease, showing empathy, and creating a smooth and stress-free visit from start to finish.

Key Responsibilities:

Warmly greet patients, visitors, and staff with professionalism and kindness Answer phone calls and respond to inquiries promptly and helpfully Manage appointment bookings, cancellations, and reminders Ensure patient records are accurate and updated in our system Handle check-ins, insurance verification, and payment processing Work closely with clinical staff to support smooth day-to-day operations Keep the reception area tidy, organized, and inviting Maintain patient confidentiality and follow all relevant compliance standards

Who You Are:

You genuinely enjoy helping people and have a calming, friendly presence You are organised, reliable, and confident in managing a busy front desk You can multitask and stay composed under pressure You have excellent communication skills and a positive attitude Experience in a healthcare or customer service environment is a plus Proficiency with computer systems and scheduling software is desirable

Why Join Us?

Be part of a caring, supportive team that values each other and our patients Make a real difference in people's lives every day Receive training and opportunities to grow professionally Enjoy a welcoming and professional work environment
If you're passionate about people and ready to make a difference in the patient experience, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 35 per week

Additional pay:

Bonus scheme
Benefits:

Company events Employee discount Employee mentoring programme On-site parking Store discount
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Overtime
Ability to commute/relocate:

Beaminster DT8: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Dental receptionist: 2 years (required)
Location:

Beaminster DT8 (preferred)
Work Location: In person

Application deadline: 30/07/2025
Expected start date: 04/08/2025