Job Description

Receptionist/Administrator at Bedford Specialist Orthodontic Practice

Full time Monday- Friday

Bedford Specialist Orthodontic Practice is looking for a motivated and welcoming individual to join our front-of-house team as a Receptionist/Administrator. As the first point of contact for our patients, you will play a crucial role in creating a positive experience and supporting the smooth operation of the practice on a day-to-day basis.

We are a well-established specialist orthodontic practice offering a wide range of treatments, including fixed braces, aligners, and advanced orthodontic solutions for patients of all ages. Our team takes pride in delivering high-quality care within a friendly, professional, and supportive environment.

Job Responsibilities:

Greet and welcome patients and visitors warmly and professionally. Manage incoming calls, schedule appointments, and assist with patient enquiries. Maintain accurate and confidential patient records. Work closely with orthodontists and clinical staff to support efficient patient flow. Process payments and assist patients with billing or account queries. Keep the reception area clean, organised, and presentable. Carry out general administrative tasks such as filing, data entry, and correspondence. Support the coordination of marketing and community engagement activities as required.

Requirements:

Previous experience in a customer-facing or administrative role is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with good attention to detail. Confident using computer systems, including Microsoft Office. Able to multitask, prioritise, and work efficiently in a busy environment. A friendly, empathetic approach with a genuine desire to support patients. Knowledge of dental or orthodontic terminology is beneficial but not essential.

Benefits:

Competitive salary based on experience. Full training and ongoing professional development. Supportive, collaborative working environment. Opportunities for progression within the practice.

Application Process:

If you are passionate about delivering excellent service, have strong organisational skills, and enjoy working as part of a team, we would love to hear from you. Please request and complete an application form to apply.

Bedford Specialist Orthodontic Practice is an equal opportunities employer. We welcome applications from all backgrounds.

Job Types: Full-time, Permanent

Benefits:

Company pension
Work Location: In person