Job Description

Overview:

At West Green Dental Practice, we pride ourselves on delivering exceptional dental care in a friendly and professional environment. We are looking for a dedicated and personable Dental Receptionist to join our team and help create a welcoming and efficient experience for our patients. If you're a great communicator, organised, and have a passion for customer service, we'd love to hear from you!

Key Responsibilities:

Greet and check in patients, ensuring they feel welcome and at ease. Answer and direct phone calls, manage appointment bookings, and follow up with patients for reminders. Handle patient inquiries, both in person and via email, with professionalism and care. Maintain accurate patient records and update personal details as needed. Process patient payments and manage billing inquiries. Ensure the reception area is clean, organised, and stocked with necessary materials. Assist with other administrative duties such as sorting mail, and managing office supplies. Coordinate with dental staff to ensure smooth patient flow throughout the day. Handle patient confidentiality and sensitive information with the utmost care in compliance with privacy regulations.

Qualifications:

Previous experience as a dental receptionist or in a customer service role preferred. Strong communication skills with a friendly, approachable demeanour. Proficiency in using office software (e.g., Microsoft Office, dental software programs). Ability to multitask and stay organised in a fast-paced environment. Knowledge of dental terminology and treatments is a plus, but not required. Excellent time-management and problem-solving skills. A positive attitude and a genuine passion for helping others.

Benefits:

Competitive salary. Opportunities for professional development and training. Friendly and supportive team environment. Company Pension
Job Types: Full-time, Part-time, Permanent

Pay: 12.50-13.00 per hour

Expected hours: 24 - 35 per week

Benefits:

Company pension Employee discount
Ability to commute/relocate:

Crawley RH11 7GU: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (required)
Experience:

Dental receptionist: 1 year (required)
Licence/Certification:

Valid GDC registration (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

100% (required)
Work Location: In person

Expected start date: 08/09/2025