Job Description

Job Summary

We are a well-established, private, dental practice based in London Liverpool Street (3 minutes walk from the station) and we are currently hiring for a passionate Dental Receptionist that enjoys helping patients in their dental care journey.

This role offers an opportunity to work in a welcoming environment where organisational skills and a warm demeanour are highly valued.

Duties

As a Dental Receptionist with our Dental Practice, you will be the first point of contact for our patients, ensuring a smooth and welcoming experience.

Your primary responsibilities will include:

Greet patients warmly and provide a friendly and professional first impression of the practice.

Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and courteous manner.

Check in patients, verify their information and update their records as necessary.

Provide accurate and clear information to patients regarding treatment plans, financial arrangements, and insurance coverage.

Maintain confidentiality and handle patient information with care and sensitivity.

Manage the front desk area, ensuring a clean and organized reception area.

Coordinate patient flow and appointment scheduling to optimize the practice's efficiency.

Assist with billing and financial transactions, including collecting payments and internal payment processes

Collaborate with the dental team to ensure smooth communication and coordination of patient care.

Provide exceptional customer service to patients, addressing their needs and concerns with empathy and professionalism.

Handle patient complaints or difficult situations in a calm and effective manner, seeking appropriate resolutions.

Anticipate and respond to patient needs, ensuring their comfort and satisfaction throughout their visit.

Maintain a positive and welcoming atmosphere in the practice, making patients feel valued and cared for

Experience

Previous experience as a dental receptionist is essential with a minimum of 1 year work experience

Excellent communication and interpersonal skills, with a friendly and welcoming demeanour.

Strong organizational abilities and attention to detail

Proficiency in SOE and/or Dentally required

Knowledge of dental procedures, terminology, and insurance processes is a plus

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Positive attitude and willingness to contribute as a team player.

This position offers an engaging work environment where organisational abilities and customer service excellence are key. We welcome applications from candidates eager to contribute to a supportive team dedicated to patient wellbeing.

Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Employee discount Health & wellbeing programme
Experience:

Dental receptionist: 1 year (required)
Work Location: In person