Job Description

Company description

Dental & Orthodontic Specialists - NHS & Private Orthodontic treatment and Private Routine Dental Care

Job description

JOB DESCRIPTION FOR: Receptionist/Front Of House Team

REPORTS TO: Head Receptionist & Practice Manager

Our Front of House team members play a very important role which show-cases the whole of our business and sets the bar for the rest of the team. Great customer service advocates, the way they meet and greet patients sets the scene for the patients whole experience and journey with us.

RESPONSIBILITIES:

? To maintain good customer relations with all our patients/parents

? To maintain good customer relations with referring dentists

? To portray a professional attitude to doctors, staff, patients/parents and to referring dentists

? Observe patient confidentiality at all times

? To ensure that the front of house duties and administration are adhered to following practice guidelines

ROUTINE TASKS & DUTIES

? Answer and respond to telephone enquiries, messages and feedback in a professional, friendly, helpful and courteous manner (adhering to our complaints procedure where applicable)
? Respond to post and email enquiries in a timely and professional manner

? Send out text reminders for appointments booked

? Welcome all patients arriving at the practice

? Check out Patients leaving the practice

? Observe patient confidentiality/data protection at all times

? Monitor the appointment diaries

? Proactively ensure that the appointment system is running efficiently and to time and communicate patients/parents when this is not the case

? Collect and record patient payments and patient information accurately and effectively

? Ensure that patient records are completed correctly

? Complete and return payments and claim forms for NHS and private schemes

? Process patient payments and ensure they are recorded correctly on the patient software system

? Encourage prompt payments and chase outstanding debts in accordance with the practice policy

? Liaise with dental laboratories, dental supply companies, and other organisations as required

? Send out correspondence for fail to attend and recalls

? Compile day check sheets

? Keep the office, reception area and waiting room clean and tidy

? Organise stock control and supplies of sundries and stationery

? Cash up daily and reconcile sundry and petty cash money

? Facilitate the cancellation and re-arrangements of appointments as necessary

? Enter New Patients onto the system / book appointment and send welcome pack

? Produce free format letters *when necessary

? Plan and prepare for the next day

? Confirms all long appointments 24 hours before

? Manage the answering message for out of hours/meetings/practice closures

? Deals with post in/out

? Participate with other admin tasks and duties which stem from management reports or other practice activities
? Other duties as necessary to maintain the efficient operation of the practice

TRAINING & DEVELOPMENT

? Participate in staff/practice training as may be required to develop your skills and abilities

? Attend refresher and update training for medical emergencies and CPR

? Work at other practice locations from time to time as required

? Attend and participate in practice meetings

Please note that job descriptions may be altered during the course of your employment. However, any changes will be discussed with you prior to implementation.

Industry: Health Care

Benefits:

Bonus scheme On-site parking
Job Types: Full-time, Permanent

Pay: 12.25-12.73 per hour

Expected hours: 40.25 per week

Benefits:

Company pension Employee discount Free parking
Work Location: In person

Reference ID: MKNPReception