You've got 1,600 inbound leads/month. This role turns them into booked, shown, and sold consults by running the Four Pillars of Lead Nurture as the operating system: availability, speed, personalisation, and volume. This is not a desk jockey; it's a pipeline GM with full authority who owns speed-to-lead, consults booked, show rate, pipeline value, and no-show reduction.
Maximise lead-to-show by installing and coaching a high-output inbound SDR team, booking directly to TC/Dentist same/next day.
Core Outcomes (scorecard)
Speed-to-lead: under 5 minutes (extra credit <60s). Staff to the SLA.
Consults booked: daily/weekly target by source and coordinator.
Show rate (30-day): drive consistent lift via Four Pillars.
Pipeline value: qualified consult revenue scheduled per week.
No-show reduction: cut misses via incentives, reminders, and BAMFAM.
Responsibilities
Build the machine
Hire, train, and schedule SDRs to hit sub-5 min first contact and book same/next day.
Implement BAMFAM: every interaction books the next step--no limbo.
Execute the Four Pillars
Availability: expand bookable windows and add self-scheduling.
Speed: first contact <5m; pull appointments forward.
Personalisation: use preferred channels; match proof to patient type.
Volume: day-1 double-dial + 3 texts; day-2 2x; then taper; automate 24/12/3 hr reminders + manual night-before/morning-of/60-min.
Multi-channel follow-up the right way: more times, more ways, fast.
Quality control: call reviews, script adherence, objection handling, calendar integrity.
Reporting: track and rank by rep--contact rate, book rate, show rate, lead-to-close.
Requirements
3+ years leading inbound SDR/inside sales (healthcare/consumer services preferred).
Proven record hitting sub-5m speed-to-lead SLAs at scale and improving show rates.
Systems athlete: scripting, QA, dashboards, and CRM discipline.
Coach who builds a "volume negates luck" culture.
Tools & Process
Enforce channel mix (call/text/email/DM) with rapid SLAs.
Install automated + manual reminder stack; maintain proof libraries by procedure.
Compensation
Base + performance bonus tied to: speed-to-lead SLA, booked consults, 30-day show rate, and pipeline value (only the controllables).
90-Day Plan
Days 1-14: Stand up SLAs, scripts, cadence, dashboards; audit lead sources and scheduling gaps.
Days 15-45: Coach Four Pillars, implement BAMFAM, launch reminder/incentive protocol.
Days 46-90: Rank reps, replace bottom 20%, raise targets, stabilise show-rate gains.
Job Type: Full-time
Pay: 50,000.00-65,000.00 per year
Work Location: In person
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