Job Description

Azure Dental is a solely private 4 surgery practice in the middle of Formby Village offering all types of dentistry including:

General Restorative Cosmetic dentistry Cosmetic braces Orthodontics Endodontics Implants.
We might only be small but we are a mighty team taking great pride in providing not only the very highest quality of dentistry but also superb customer care to all our patients too.

We are looking to recruit a

full time treatment cordinator

(TCO) on a

permanent

basis. We are looking to

recruit immediately

.

Attributes we're looking for:

Professional, personable and excellent communication skills Skilled at building relationships with patients on the phone and face to face Ability to overcome objections and barriers to treatment Articulate the benefits of treatment at Azure Dental Motivated by achieving goals Experience in digital scanning preferred Understanding of Social Media Platforms and use of Customer Relationship Management Platforms Organised, proficient multi-tasker with impeccable attention to detail

GDC

registered

We are willing to consider experienced TCO's as well as aspirational dental nurses who are looking to develop into a TCO role.

Key responsibilities will include:

Taking new patient calls in order to begin patient journeys. Follow up of incoming leads from website and social media campaigns Updating and maintaining accurate records of patient communication using Engage, and CRM platforms such as Boxly and Growzy Offering face to face consultations Gathering before/after photos and patients testimonials for use on social media platforms. Medit scanning and clinical photography Explaining different treatments the practice has to offer to new and existing patients Discussing and following up written treatment plans before treatment start date Confirming financial agreements/ processing credit applications Following up and converting open courses of treatment Auditing new patient numbers and how they came to hear about us Ensuring patients always have a positive experience with our practice Assisting patients with any queries they may have about treatment Holding end of treatment review appointments with existing patients Providing back up support to reception or in surgery when needed.
The successful applicant will be an

existing GDC dental professional

who is able to work

37 hours per week

over various combinations of hours - such as regular 9-5 days, with one late finish per week (7pm) and Saturday hours (9am-4pm) on a rota basis (lieu time is offered for Saturdays) .

You will already have an appreciation of private dentistry and ideally have a full understanding of the sales cycle and closing skills. You must be comfortable talking to prospective patients using a variety of communication methods - face to face, telephone, email, social media etc and must therefore have

superb verbal and written communication skills.

In return you will be fully mentored by us to teach you how to be an excellent treatment co-ordinator and ultimately in charge of your own diary, seeing patients and following up leads on a daily basis. You will have the opportunity to

earn bonus

for each new patient you convert.

The right applicant will be GDC registered, must have excellent communication skills, and can demonstrate a positive mentality, tenacity, self-motivation, reliablity and be able to work to a high standard independently.

In return Azure Dental can offer

Friendly team Modern, well equipped environment High quality dentistry Digital dentistry Additional holidays after one year Routine dental care after 6 months Company pension scheme Salary according to experience Opportunity to earn bonus
Job Type: Full-time, Permanent

Pay: 13.00 -14.50 per hour depending on experience

Expected hours: 37 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Company events Company pension Employee discount Employee mentoring programme Store discount
Schedule:

10 hour shift 8 hour shift Monday to Friday Weekend availability
Application question(s):

You must be currently regsitered as a dental nurse with the GDC
Work Location: In person

Job Types: Full-time, Permanent

Pay: 13.00-14.50 per hour

Expected hours: 37 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension Employee discount Employee mentoring programme Referral programme
Schedule:

10 hour shift 8 hour shift Monday to Friday Overtime Weekend availability
Work Location: In person