Job Description

Job Title: Dental Treatment Coordinator & Sales Lead

Locations:

Split between two practice sites (travel required) Leamington Spa and Solihull.

Employment Type:

Full-time

About the Role

We are seeking a confident, patient-focused

Dental Treatment Coordinator (TCO)

with

strong sales

ability to join our growing team. This role is ideal for someone who thrives in a fast-paced clinical and customer service environment, excels at building rapport, and can effectively guide patients through their treatment journey.

You will play a key part in supporting clinical teams, improving patient experience, and driving practice growth through excellent communication, follow-up, and conversion skills.

Key Responsibilities

Treatment Coordination & Sales

Present and explain treatment plans clearly, helping patients understand their options, benefits, and timelines. Confidently convert recommended treatments into fee-paying bookings using a relationship-based sales approach. Manage and track all patient enquiries, leads, and follow-ups to maximise conversion rates. Provide personalised support throughout the patient journey, addressing questions and reducing barriers to treatment acceptance.

Finance & Administration

Process finance applications accurately and in line with regulatory requirements. Provide patients with clear information on payment options. Maintain detailed records, follow compliance processes, and ensure patient data accuracy.

Patient Experience & Communication

Serve as the primary point of contact for new and existing patients regarding treatment queries. Deliver exceptional customer service, ensuring patients feel informed, valued, and supported. Proactively chase leads from multiple sources including online enquiries, open treatment plans, missed appointments, and past consultations.

Clinical Support (Non-clinical Duties)

Perform intra-oral scans using the iTero scanner for orthodontic, cosmetic, or restorative treatment workflows. Ensure high-quality digital impressions and accurate case setup.

Practice Support

Work flexibly between two practice locations as required. Support clinicians and reception teams to ensure smooth patient flow. Assist with patient consultations, open days, marketing initiatives, and practice growth activities.

Skills & Experience Required

Previous experience as a Treatment Coordinator, Patient Care Coordinator, or dental sales role (preferred). Strong understanding of private dentistry, cosmetic treatments, and orthodontics. You will be

GDC Registered

with the

ability to perform iTero intra-oral scanning.

Proven track record in sales, case acceptance, or lead conversion. Confident communicator with excellent interpersonal skills. Ability to explain clinical concepts in a clear, patient-friendly way. Experience processing patient finance applications (e.g., Tabeo, Medenta, Chrysalis, or similar). Highly organised, proactive, and able to manage multiple patients simultaneously. Comfortable working in a

dual-site role.

Personal Attributes

Warm, empathetic, and patient-focused. Results-driven with a commercial mindset. Professional, well-presented, and trustworthy. Able to build strong rapport quickly. Self-motivated, enthusiastic, and a team player.

Benefits

Competitive salary with performance incentives to be discussed at interview. Professional development and ongoing training. Opportunity to work in a supportive, forward-thinking dental team. Exposure to a wide range of private treatments and advanced technology. Practice Employee Benefits Package
Job Type: Full-time

Pay: 13.50-15.50 per hour

Expected hours: 36 - 40 per week

Benefits:

Company events Company pension Employee discount
Licence/Certification:

GDC Registration (required)
Work Location: In person