We are seeking a dedicated and detail-oriented Treatment Coordinator to join our team. The successful candidate will play a pivotal role in managing patient treatment plans and ensuring a smooth administrative process within our practice. This position requires excellent organisational skills and the ability to communicate effectively with both patients and staff.
Key Responsibilities:
Meet one-on-one with patients following their appointment with the dentist.
Clearly present and explain treatment plans, procedures, and associated fees to patients in a supportive, professional manner.
Answer questions and address concerns to build trust and confidence in recommended treatments.
Discuss and offer various financial options, including payment plans and financing
Follow up with patients who have not scheduled treatment to encourage case acceptance.
Track treatment acceptance rates and collaborate with the clinical team to meet performance goals.
Maintain a deep understanding of the services offered by the practice to effectively communicate value and benefits.
Ensure all patient consent forms and documentation are completed and properly stored.
Coordinate with front desk/reception for seamless patient scheduling and follow-ups.
Stay up to date on policies, dental procedures, and patient financing options.
Qualifications:
Previous experience in a dental, orthodontic, or healthcare sales role preferred.
Strong sales, communication, and interpersonal skills with a patient-first approach.
High attention to detail, especially when discussing plans and finances.
Proficiency in dental software (Dentally) and Microsoft Office.
Comfortable discussing high-value treatment plans and financial commitments.
Understanding of dental terminology and treatment workflows is essential.
Working Environment:
Consultation takes place in a private office separate from the reception area.
Collaborative environment with both clinical and administrative teams.
Salary
Basic hourly rate + Monthly performance related commission
If you are passionate about providing exceptional patient care and possess the necessary administrative skills, we invite you to apply for this rewarding opportunity as a Treatment Coordinator.
Job Types: Full-time, Permanent
Pay: From 13.00 per hour
Work Location: In person
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