Job Description

Departments Manager

Position Overview

Based in MOD Lyneham, this full-time, permanent role holds primary responsibility for leading the delivery all contracted service lines relating to the administration requirements of Service personnel, encompassing Pay and Allowances, Travel, Appraisals, Medical Administration, Personal Assistance and Gymnasium to quality and time. Training on the supporting MOD systems can be provided; however relevant experience/familiarity in a military unit administration role would be an advantage.

Responsibilities

Tasks include, but are not limited to:

Manage and facilitate the delivery of personnel administration safely and efficiently within given timescales Maintain required contracted outputs to the appropriate quality standard and agreed performance indicators, including the completion of appropriate checks, controls and compliance auditing Act as the lead Subject Matter Expert for all personnel administration matters, enabling best practice Promote the development and optimum performance of the delivery team, taking appropriate and timely action to mitigate risk and the potential for service failure Identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations Support and contribute to contract Incident management and Business Continuity Undertake any additional tasks as determined by the Mitie Line Manager, including leading on change to meet the emerging needs of the business and authorised Public Events

What we are looking for

The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at any level. Versatile, intuitive and professional with good judgement and absolute integrity. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated. Reliable and well presented, giving a positive image of Mitie company values, and:


Management experience with good organisational and motivational skills and a high degree of integrity Proven track record of delivering quality administration and service with customer facing experience Persuasive and credible verbal and written communicator with the ability to develop close working relationships IT literate with a good working knowledge of MS Office applications. Conversant/knowledge of MOD personnel administration applications and systems (JPA, Defence Travel etc) (desirable) Proactive approach and the ability to embrace and lead on change Ability to manage short-notice changes to requirements and deadline Management level knowledge of Health and Safety legislation and practice (IOSH - Managing Safely) (desirable) Good standard of education preferably to NVQ Level 4 and above

People & Performance Management

Lead, coach, and develop a team of site-based professionals, including supervisors.

Foster a culture of accountability, engagement, and high performance through regular reviews, training, and succession planning.

Ensure all team members are inducted, trained, and supported to deliver excellence.

Additional Information

MOD Security Clearance and DBS Standard required (Proof of right to work in UK essential)



The Contract operates a 37.5 hour working week between the hours of 0800 and 1630 Mon to Fri only.



Required to wear approved company work wear

Additional information for internal applicants

Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.