Job Description

Job Title: Department Manager

Salary: 34,746.08 per annum

Contract: Permanent, Full Time

Weekly Contractual Hours: 37.5

Location: HMS Sultan, Napier House, Military Road, Gosport, Hampshire, England, PO12 3BY



An opportunity to join an experienced, versatile team, delivering first class administration services to our world class Armed Forces personnel.

Position Overview

Leading a team of skilled administrators, the post holder will be responsible for the successful delivery of customer-focused Military Personnel Administration Services, incorporating personal and medical administration support services at HMS Sultan

Main Responsibilities

Act as the lead Subject Matter Expert for all administration services, promoting best practice, and delivering the contracted requirement to the appropriate quality standard and the agreed service levels, including the completion of internal checks, controls, and compliance auditing. Promote the development and optimum performance of the delivery team, taking appropriate and timely action to mitigate risk and the potential for service failure across all service areas. Identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries. Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations. Undertake any additional tasks as determined by the Line Manager, including leading on change to meet the emerging needs of the business.

What we are looking for

The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at all levels. In addition, the individual will be versatile, intuitive, and professional with good judgement and absolute integrity. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated, the incumbent will be reliable and well presented, giving a positive image of MITIE company values. In addition, the following is needed.




Management experience with good organisational and motivational skills and a high degree of integrity. Proven track record of delivering quality administration and service with customer facing experience. Persuasive and credible verbal and written communicator with the ability to develop close working relationships. IT literate with a good working knowledge of MS Office applications. Conversant/knowledge of MOD personnel administration applications and systems (desirable). Proactive approach and the ability to embrace and lead on change. Ability to manage short notice changes to requirements and deadline. Management level knowledge of Health and Safety legislation and practice (IOSH (Managing Safely) desirable). Good standard of education, preferably to NVQ Level 5 or equivalent.

Additional Information

MOD security clearance and DBS Standard required (Proof of right to work in UK essential)



The Contract operates a 37.5 hour working week between the hours of 0730 and 1700 Mon to Fri only.



Required to wear approved company work wear.

About the company

We are a business of 77,500 colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.



We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. There is a reward and recognition scheme and a wide variety of high street discounts available to claim. Please ask more about these benefits at interview.

Additional information for internal applicants

Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.