Job Description

Paul Smith is one of Britain's leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.


We're looking for an experienced Department Manager to help lead our Womenswear department in our busy Floral Street shop, in Covent Garden. In this role, you'll work closely with the Shop Management team to ensure the smooth and successful day-to-day running of the shop.


You'll play a key role in driving performance, exceeding financial targets, and maximising operational efficiency, all while fostering a dynamic, supportive and fun environment for your team. We're looking for someone who's passionate about people, style, and creating an exceptional customer experience.

The Role

Driving customer experience and the service proposition to a high luxury standard.

Leading and measuring a CRM strategy, in partnership with Senior Management and the Marketing team, to build a loyal client base whilst leveraging all clienteling tools.

Developing, implementing, and reviewing strategic and tactical initiatives to achieve and exceed set financial targets.

Supporting the Shop Management on initiatives to achieve and exceed set financial targets.

Encouraging excellent product knowledge, defining in store product training, and ensuring this is consistently shared with customers through storytelling to convert to sales.

Manage stock and inventory through cycle counts and stock takes, to ensure fulfilment of sales to customers across all channels.

Ensuring operational excellence with all relevant documents relating to payroll, team scheduling, sales reporting, HR, Facilities and Health and Safety are actioned and in line with Paul Smith policies and procedures.

Collaborating with the Visual Merchandising team to establish the best visual presentation and retail standards.

Your Skills and Experience

Keen interest in the Paul Smith brand; Passion for style, fashion and retail in general.

Self-motivated and enthusiastic; the ability to lead a team and motivate others.

Confident in dealing with people at all levels; ability to build effective working relationships both internally and externally.

Displays initiative and is creative. Flexible, adaptable and collaborative.

Ability to be an ambassador for Paul Smith. Smart appearance and individual style.

Interest and knowledge of current trends in music, arts and culture.

Who you are

Previous management experience in a fashion / retail environment. Knowledge of increasing key performance measures and sales.

A great people manager, able to coach, nurture and develop to achieve the best results within.

Ability to drive and develop sales, can interpret financial sales related data.

Experience creating the best visual standards and practices in store.

Excellent proven retail operational skills. Keen eye for attention to detail.

Previous experience with all processes including HR and Health & Safety.

What's in it for you

A competitive salary.

Rewarding Managers Bonus Scheme.

Generous seasonal clothing allowance.

60% discount on Paul Smith products.

Access to exclusive sample sales.

Wellbeing support through the Retail Trust for you and your family.

33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.


If you like the sound of what you've read so far, find out more about our company culture and the full list of benefits we can offer you.


At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

PLEASE NOTE:

Our shortlisting process commences once the advert is released. In some cases, a position is filled before the advert has closed - to avoid disappointment please complete your application prior to the closing date.

For more information on this role, please click on the link below-