Job Description

We're looking for a highly motivated

Administrator (LSC - Deposits)

to complement our fantastic team in our

LCS

(

Lettings Support Centre)

in Norwich, Norfolk. The main purpose of your role as

Administrator (LSC - Deposits)

is to provide deposit

negotiation

,

support services

and

administration

to

branches

,

landlords

and

tenants

.

What's in it for you?

Up to

23,875.00

(depending on experience) Industry leading

training and development

Support

in training towards

ARLA

-

NFOPP

qualifications

(additional

1000

once qualified) Demonstrable

career

ladder Opportunities for

progression

Collaborative

,

rewarding

and

fun

environment Team

incentives

Key responsibilities of an Administrator (LSC - Deposits)

Liaising

with landlords, tenants, branch staff and client accounting To ensure the

smooth transition

throughout the deposit process

Advising

and

obtaining instructions

from landlords and tenants at the end of the tenancy

Administering

Tenancy Deposit Scheme referrals Draw up

schedule of costs

based on checkout report.

Mediate

and

negotiate

between the parties regarding the disposal of the deposit. Ensure that relevant

payments

are

instructed

promptly and properly regarding contractors, deposits

Essential skills and experience required to be a successful Administrator (LSC - Deposits)

Outstanding

customer service

skills Solid

administration

skills Ability to work to

deadlines

and to

strict standards

Organised

and able to

prioritise workload

in a

faced paced environment

Resilient

,

positive

,

numerate

,

analytical

and

detail oriented

Solid

influencing skills

and ability to

negotiate

with third parties

Confident verbal communicator

backed up with

excellent letter writing skills

IT literate

(MS Office, internet, email systems)

Desirable skills:

Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

Sequence

is an award-winning national

estate agency

network comprising over 320 branches trading under 13 well-known, historical, local names. Sequence offers

residential sales

,

lettings

,

mortgage

, and

land

and

new homes

services, and is also the UK's largest

residential property auctioneer

. It is part of

Connells Group

- one of the largest and most successful

estate

agency

and

property

service

providers in the country - Connells offers a range of services including

residential sales

,

lettings

and

mortgages

. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of

customer service

.


Our existing

Customer Service Advisor

team comes from a diverse range of backgrounds including

Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.