Job Description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Depot Operations Support (part-time AM)to join our Swanseateam!


Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.



At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our bustling Swansea depot!

Location:

Inpost Swansea, Mill Stream Way, Central Business Park, Swansea Vale, Llansamlet, Swansea SA7 0AG.

Shift Pattern:

Monday - Friday

Hours:

06:30am - 11:00am (20hrs per week)

Salary:

12,698.40 p/a

What you'll be doing:

Support drivers and colleagues across shifts, handling queries via face-to-face, phone, email, and digital systems. Manage driver bookings, parcel processing, and live delivery monitoring to keep parcels on time. Assist with damage control, repacking, and resolving logistical issues. Handle key admin tasks such as customer reception, claims processing, onboarding support, and internal communications. Ensure compliance with safety, security, and operational standards. Collaborate closely with the depot and management team to escalate and resolve issues.

What we need from you:

Strong communication and interpersonal skills to engage effectively with customers, drivers, and colleagues. Ability to thrive in a fast-moving warehouse environment, multitasking with energy and precision. A proactive, "can-do" mindset with a passion for problem-solving and continuous improvement.

Perks of the job!:

We love to reward our people for the great work they do:

Build a secure future with a competitive Pension Scheme


Peace of mind with Life Insurance


Stay active with our Cycle2Work scheme


Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.


At InPost, we love uniqueness. Our strength is our people.


We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.