Job Description

Hours of work: Monday - Thursday 8am-4pm

Friday 8am-3:30pm

Overview of the Company:

Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators.

Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.

Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.

Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.

Main purpose of the role:

To assist the Depot Manager achieve the goals of the business unit by utilising effective scheduling and communication while monitoring all engineer activities to ensure the delivery of an exceptional customer experience.

Scope of the role:

To carry out the daily duties as listed within the primary objectives in order to support the engineering teams to achieve their objectives whilst on site.

Primary Objectives:

Goods Receipting

Ordering Goods / Equipment / Materials

Stock Management

Programming / Scheduling Work & Engineers

Dealing with Customer Issues

Call Handling

Risk Assessment Method Statements (RAMS)

Adhering to Quality Management Systems (QMS)

Supporting Depot Manager

Out of Hours Rota

Raising Orders / Quotes

Dealing with Proforma Customers

Customer Enquiries

Managing Regional Emails

Site & Vehicle Audits

Raising Invoices

Internal Team Communication

Capturing & Recording Engineer Commissions

Following up Quotes & Orders

Maximising Sales Opportunities

Obtaining Materials / Goods / Equipment Quotes

Attend Health & Safety Meetings

Support Marketing Campaigns & Digital Media

Primary measures of effectiveness

P&L Report

Side Audit Completions

Non-Conformance Reports

Outstanding maintenance reports

Debtors report

First time fix rates

Outstanding training reports

Driver scores

Qualifications - Skills - Experience required for the role

Computer Literate

Well Organised

Good & Clear Communicator

Team Player

Work on own initiative

Good Planner

Good Leader / Strong People Skills

Flexible

Door Industry Knowledge (Preferred)

Company Values

As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.

PROTECTING PEOPLE

We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.

CUSTOMER FIRST

Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people

MOVING FORWARD

We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PERFORMANCE PROMISE

We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.

TOGETHERNESS & TRUST

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards

The above details are non-exhaustive and therefore the post-holder should be prepared to be allocated additional reasonable tasks and responsibilities, within the realms of their knowledge, skills and experience.

Job Types: Full-time, Fixed term contract
Contract length: 15 months

Pay: From 25,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme
Work Location: In person