Job Description

Join an Outstanding CQC-rated care provider with over 13 years of trusted service. You'll work alongside a large, experienced care management team including Registered Nurses and expert Care Managers in a supportive, professional environment.
Make a real difference helping clients live independently in their own homes with the backing of a well-established, family-focused franchise.

Deputy Care Manager - Home Instead Chiswick
Salary: 30,000 - 35,000 annually (depending on experience and qualifications) + discretionary annual bonus
Location: Based in Chiswick, covering Ealing, Chiswick, Hammersmith & Fulham
Hours: Monday to Friday, 9am-5pm, with occasional flexibility outside of normal business hours to meet the needs of the business
Benefits: Mileage subsidy, Company pension, Paid annual leave, Employee discounts, Referral bonuses, Ongoing training, Flexible working support, and more!
Job Purpose
To assist in the day-to-day running of the Home Instead office in alignment with the business strategy, policies, and procedures. The Deputy Care Manager supports the Care Manager in delivering high-quality, person-centred care while leading operational teams and developing leadership capability.
The Role
Client Services
Manage incoming service enquiries and support lead conversion.
Conduct care consultations, client onboarding, and service reviews.
Ensure care plans are current, person-centred, and digitally maintained.
Monitor client satisfaction and manage feedback or complaints sensitively and efficiently.
Support hospital discharges, including hospital visits and post-discharge planning.
Coordinate all aspects of client exits, including funerals and exit interviews.
Build and maintain strong relationships with clients, families, and external professionals.
People Management
Support the management of Field Care Supervisors and junior office team members.
Participate in recruitment, onboarding, training, and mentorship of Care Professionals.
Deliver Care Certificate training and conduct field-based support visits.
Supervise and appraise Care Professionals and junior key players.
Contribute to team wellbeing, morale, and staff retention strategies.
Help manage disciplinary procedures and investigations.
Coordinate and participate in on-call cover and out-of-hours support when required.
Compliance
Conduct audits, investigations, and contribute to action planning.
Ensure compliance with CQC standards and Home Instead policies.
Proactively escalate safeguarding concerns and mitigate operational risks.
Participate in governance activities and continuous improvement projects.
Business Development
Represent Home Instead in community engagement and networking.
Build relationships with local professionals, including RPNs and NHS partners.
Support fundraising, promotional events, and community outreach.
Leadership and Delegation
Act as the designated lead in the absence of the Care Manager, ensuring smooth operational oversight and service continuity.
Qualifications
Essential Criteria
NVQ Level 5 in Health and Social Care (or working towards it), or equivalent leadership and management qualification in care.
Extensive experience in the care sector with hands-on delivery of personal care.
Supervisory experience, including conducting audits and managing MAR/eMAR.
Excellent interpersonal and communication skills.
Strong working knowledge of care planning systems and digital records.
Passion for delivering exceptional, person-centred care.
Full driving licence and access to a vehicle.
Organised, proactive, and adaptable to business demands.
Sound understanding of confidentiality, safeguarding, and health & social care legislation.
Additional Information
Click I'm Interested to get started and be part of the Home Instead family!