Job Description

We are excited to announce a new vacancy for a Deputy Centre Manager at Hoddesdon Enterprise Centre, with additional responsibilities supporting the Broxbourne Enterprise Centre Manager at Theobalds Enterprise Centre.


This pivotal role focuses on driving sales, community engagement, and operational efficiency at Hoddesdon, while supporting the broader performance goals of both centres. The Deputy Centre Manager will play a key part in enhancing the commercial and financial success of Hoddesdon and contribute to the strategic direction set by the Centre Manager, who leads both sites.


Oxford Innovation Space operates a network of innovation centres across the UK, supporting start-ups, growing SMEs, investors, and public sector partners. This role is a great opportunity to lead the commercial performance of a dynamic business hub.

Background:

The Deputy Centre Manager will report to the Broxbourne Enterprise Centre Manager and be supported by a small on-site team, including an Assistant Centre Manager, Customer Experience Assistant, Maintenance Technician, and an Innovation Director. They will work closely with the Centre Manager, both site teams, and senior management as required.

Major objectives of the role:

Commercial Excellence: Overall management and accountability for the commercial performance of Hoddesdon Enterprise Centre, delivering all aspects of sales, marketing, operational activities and standards for the centre to attract new customers and ensuring the retention of existing occupiers. Profile and Reputation: To work with the Broxbourne Enterprise Centre Manager to build and sustain a dynamic and engaged business community 'Two Buildings, One Community' through events, regular communications and facilitation of connections. Relationship and Account Management: Support the Broxbourne Enterprise Centre Manager to cultivate the working partnership between Oxford Innovation Space and our client, along with other partners to identify and develop areas of collaboration and joint initiatives as 'one BEC team' Operational Excellence: Deliver a world class service to the centre community in facilities, support and collaborative connections and the training and development of centre staff

Main duties and responsibilities:

Sales and Marketing


Promote and sell office, workshop, coworking, and meeting space to drive occupancy and revenue, using strong negotiation and creative sales tactics Work with the Centre Manager and marketing team to implement local campaigns and generate enquiries Stay informed about Oxford Innovation services and promote them to clients and partners Engage with tenant businesses to support renewals and refer to relevant business support where needed Identify opportunities to improve financial performance Lead community-building initiatives to foster collaboration among clients, partners, and stakeholders

Financial


Manage monthly billing, revenue collection, and financial reporting, with a solid understanding of P&L and cost control Support annual budgeting, including pricing, local strategies, and CAPEX planning Monitor and control OPEX, recommending cost-saving measures where appropriate

Operational


Oversee building standards, including cleanliness, health & safety, and security, in line with operating procedures Foster a culture of quality service and customer care through feedback, staff coaching, and tenant surveys Promote the centre's reputation for exceptional customer service Ensure that an appropriate competent employee is always available to handle emergencies Take responsibility for personal development by attending training and meetings as required

Team Development


Manage and support the centre team, including Assistant Centre Manager, Customer Experience Assistant, and Maintenance Technician, with temporary cover as needed Work with the Centre Manager to foster a unified team across both sites and ensure holiday/absence cover Lead recruitment, development, and coaching to maintain high performance and service standards Conduct regular 1:1s, quarterly reviews, and annual appraisals in line with the company's People First Strategy and competency model

Additional information:

Experience


Experience in managing co-working, shared workspace, or similar customer-focused operations Strong management skills to drive service performance Proven networking and negotiation abilities to maximise revenue Excellent communication skills with stakeholders and senior contacts

Personal Competences


Self-motivated, proactive, and eager to contribute beyond their role Passionate about enterprise and fostering a vibrant business community Tech-savvy, with strong communication skills online and offline Confident, approachable, and committed to excellent client service Capable of leading, motivating, and delegating tasks effectively

What's in it for you?

Salary of 38,000 - 40,000 per annum, depending on experience 25 days' holiday + Bank Holidays Flexible benefits package: + Pension, life assurance, and holiday adjustment options
+ Private medical, dental, and health screening
+ Cycle to work scheme & charitable giving
Friendly, flexible, and informal work environment

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click

'apply'

today to become our new

Deputy Centre Manager

or to find out more information about the role. We would love to hear from you!

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment