Job Description

COMPLIANCE

To run a high quality service working in partnership with colleagues to manage services. To ensure the service meets, and indeed exceeds, the requirements of current legislation. To ensure the service meets, and indeed exceeds, the requirements of CQC Regulations. To ensure the delivery of safe, personalised services to each individual Service User through assessment, person-centered planning and regular outcome focused reviews of services. To ensure compliance with Derbyshire Home Care Services Ltd Policies & Procedures. To understand that it is your responsibility to ensure understanding of Derbyshire Home Care Services Ltd Policies & Procedures and keep abreast of any changes that are made to these. To ensure that you work in accordance to the Managers Professional Conduct Policy at all times. To ensure that staffing levels are maintained at all times in order to ensure the service is managed in a SAFE way.
SERVICE DELIVERY

To deliver outstanding care to enable the new business to grow. To ensure the delivery of person-centered care/support services that promote independence, choice and dignity to empower Service Users to live as independently as possible. To ensure care/support services are structured in a way that provides flexibility, reliability and continuity. To ensure that all new residents are admitted as per the pre-admission and PCS policy and that all paperwork relating to this is completed by the Registered Manager To ensure that necessary referrals to healthcare professionals are made in a timely manner. To ensure services are accessible. To ensure the development of robust systems and procedures. To evaluate and monitor care plans. To ensure that necessary referrals with regard to Safeguarding, MCA, DOLs, etc are made in a timely and appropriate manner to Adult Care and CQC. To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff. To create and manage staff rotas. To ensure that all new enquiries (DR001) are responded to in a timely manner and saved onto the server in the relevant file. To oversee the co-ordination of care workers across all areas. To deliver services that ensure Derbyshire Home Care Services Ltd duty of care to Service Users and to staff providing the service. To ensure good communication and links with all healthcare professionals with regard to the provision of services including commissioners, service users, relatives, adult care teams etc. To ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service. To ensure the smooth running of the service during absence.
SERVICE DEVELOPMENT

In partnership with the management team, participate in the strategic development of the company. To grow and develop services through maximising referral opportunities. To identify marketing opportunities and develop a marketing plan. To manage projects that will improve the efficiency and effectiveness of the service. To attend management team meetings.
TEAM MANAGEMENT & LEADERSHIP

To manage all staff involved in the direct provision of the service. To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and making the best use of allocated resources. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth. To be routinely involved in a range of human resources/staff management duties including: recruitment and selection induction training supervision and appraisal disciplinary and capability absence management ensuring that processes and procedures are in place to meet the various organisational and staff requirements ensuring that staff are trained for their roles and responsibilities and that all groups of staff within the service have access to appropriate training and learning opportunities establishing and maintaining effective two-way communication to ensure that all staff are aware of and can contribute to operational and strategic developments, ie staff meetings ensuring healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities ensuring that all staff are familiar with, and work in accordance with, Derbyshire Home Care Services Ltd policies and procedures offering advice, support and guidance to staff at all levels
QUALITY ASSURANCE

To implement and maintain an effective quality assurance programme to promote high quality best practice and continuous improvement of services in line with Ivonbrook Properties' Quality Assurance Policies. To ensure actions raised via the audit process are transferred to The Heart of The Home and that this is reviewed weekly to ensure compliance. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met. To ensure good and safe practice in all activities relating to Service User care by putting systems in place to guide, monitor and evaluate care and services provided. To resolve all complaints in accordance with Derbyshire Home Care Services Ltd Complaints Policy & Procedure, including full completion of the complaints form (DR037). To evaluate services through regular review, annual Service User questionnaires, analysis of complaints & compliments, etc. To ensure all probationary paperwork is completed as per the schedule given from the Training Manager to allow satisfactory sign-off of new staff. To ensure all supervisions are carried out in accordance with the schedule listed within the Staff Appraisal Supervision Policy (G006). To continuously improve services, care and support. To be involved of the process of reviewing and updating policies and procedures.
FINANCE

To proactively manage and control day-to-day expenditure within limits prescribed by the Operations Manager and ensure cost effectiveness and value for money. To ensure that, where a Service User is assessed as incapable of handling their own financial affairs, their money is handled properly and that records are kept of all financial transactions. To ensure weekly finance reports are completed every Monday and e-mailed to the relevant manager. To ensure all new service users forms are completed by the 1 day of using the service and e-mailed to the relevant manager.
PREMISES

To ensure that the fire regulations are complied with and advise the Operations Manager if there are areas of risk. To ensure that legislation and regulations concerning health and safety, environmental health, infection control, building control and planning are complied with and to advise the Operations Manager accordingly where action is required
PERSON SPECIFICATION

QUALIFICATIONS, EXPERIENCE & TRAINING

educated to a GCSE standard or equivalent formal training (or willingness to undertake) in safeguarding of vulnerable adults, dols, health & safety, care act, equality & diversity and other relevant training courses at least one year's experience in care home management or within health or adult care. a management qualification or care qualification equivalent to NVQ Level 5 or a willingness to study for Level 5 Diploma in Care Leadership and Management

PERSONAL SKILLS

leadership verbal and written communication basic information technology effectively work as part of a team organise, plan and prioritize own workload and meet deadlines work on own initiative and make decisions understand and adhere to policies and procedures engage, motivate, empower and build relationships with service users ability to recognise and manage risks good observation and analytical powers able to take responsibility

CHARACTERISTICS

commitment to actively respect and promote equality and diversity respect for the individuality, rights, privacy and dignity of service users motivation to help service users achieve goals and aspirations caring and empathetic commitment to furthering own learning and professional development

MANAGEMENT

experience and/or knowledge and ability to undertake all aspects of staff management ability to motivate and empower staff to achieve outcomes

OTHER

granted the legal right to live and work in the UK willing to work unsociable hours, i.e. evenings, weekends and bank holidays when required to ensure the continuity of the service.

HOURS

Shifts 8 hours(short shift) & 16 hours (long shift). 40 Hours Contract Pay - 13 per hour with additional care call payment per call.
Job Type: Full-time

Pay: From 12.25 per hour

Expected hours: 40 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Physical Setting:

Homecare
Shift:

8 hour shift Day shift
Language:

English (required)
Work Location: In person

Application deadline: 14/08/2025
Expected start date: 01/08/2025