Job Description

Deputy Customer Experience Manager

Blisworth, Northamptonshire

Competitive Salary Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days' Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.


Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for a Deputy Customer Experience Manager to join our team and help us to continue to do things the right way for customers, colleagues and the planet.


As a Deputy Customer Experience Manager based in the Group Customer Service and Total Resource Management Team, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to. Supporting the Customer Experience Manager in delivering high customer service across Olleco's national operations. Supporting with the delivery of strategic account support, operational coordinator and service innovation.


With over 1,000 colleagues in multiple sites nationwide delivering excellent performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with local, community-based depots which seek to give back to those communities every chance we get.


Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

Why join us?

You'll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment We're growing and so will you be able to develop your own career We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within Help us achieve even more amazing things

What do we expect of each other?

That each of us act like owners of this growing business We collaborate to enable us to be the best we can be especially when it comes to safety and wellbeing! We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas Focus on the things that matter and approach every situation proactively and with agility

A little bit more about the role:

Assisting in coordination of customer service across national contracts, including oil delivery, used cooking oil collection and TRM-led waste management services Supporting internal divisions (Oil, Sales and TRM) and collaborating with depot teams Supporting the development and performance of customer service team Maintaining service standards and assisting with issue resolution Managing TRM invoice approvals, resolving issues to support timely month-end Preparing internal and customer reports, ensuring clarity and accuracy. Supporting ERP system use and improvements, including training, testing, and feedback to enhance team efficiency.

Interested?

What are we looking for? As you can imagine, you'll need a broad range of personal skills to succeed, but we don't expect you to have everything from the start! We will coach, train and support you, it's more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for:

Ability to manage priorities and deadlines Proven ability in supporting account management and service delivery Proven ability of handling customer queries and complaints professionally Ability to maintain accurate records and reports High level of attention to detail
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

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