Job Description

Details

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Reference number

417171

Salary

85,000
Circa 85,000. Standard pay rules apply for existing civil servants. i.e. you will either be appointed on a level transfer or on promotion you will receive a 10% increase or bottom of the salary level which is currently 81,000
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

SCS Pay Band 1
SCS1

Contract type

Permanent

Business area

Delivery & Schemes

Type of role

Contact Centre

Environment and Sustainability

Operational Delivery

Other

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow

About the job

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Job summary

At the forefront of the fight to protect energy consumers, Ofgem is committed to delivering outstanding service and driving excellence for energy consumers. We're looking for a Deputy Director - Enquiries and Engagement to join us and lead the delivery of first-class support to consumers and scheme participants through dynamic, high-impact engagement and frontline services.



Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.



We're offering a permanent opportunity with the chance to lead a talented, multidisciplinary team at the heart of our consumer and stakeholder engagement work. You'll play a critical role in delivering trusted and responsive public services, supporting government schemes, that make a real difference to people's lives. As part of the Delivery & Schemes senior leadership team, you'll help shape the future of service delivery for one of the UK's most vital sectors.



This is an exciting time to join Ofgem, with the chance to influence and innovate at scale. You'll oversee our front-line multi-channel enquiries function, lead external engagement strategies, and ensure we deliver excellent outcomes for our customers and stakeholders. Your leadership will help us continually evolve and strengthen our services, ensuring we remain agile and impactful in a fast-moving regulatory landscape.



We're looking for someone with proven experience leading large-scale operational functions in regulated environments, who is confident managing budgets, engaging stakeholders, and driving strategic improvements. You'll be an inclusive and empowering leader who inspires collaboration and delivers results.



This is a fantastic opportunity to work in an organisation that values honesty, integrity, and boldness. You'll be a key component of a culture that celebrates diversity, champions inclusion, and supports colleagues to bring their full selves to work. You'll be a driving force behind our positive environment and will be enabled to develop your portfolio of experience, helping to take your career to the next level.



At Ofgem, we have a critical purpose to protect energy consumers, and this role will ensure we deliver on that promise by leading the delivery of accessible, responsive and high-quality services. You'll champion the voice of the customer, strengthen external engagement, and bring the best insights into the organisation to enhance everything we do.



Read on and find out more.

Job description

The Deputy Director for Enquiries and Engagement will a lead substantial team responsible for dealing directly with external stakeholder; ranging from customers, scheme participants and external organisations.


This will include leading a group of multi-disciplinary teams; while planning, directing, coordinating, and leading activities within the Enquiries and Engagement function and wider Delivery & Schemes team to ensure that all goals and objectives are accomplished within the prescribed time frame and funding parameters.


With a team of c70 staff, the role requires an inclusive and empowering leader, providing direction and motivation to your teams, and supporting the professional development of individuals across Ofgem.


The post will support the Director of Delivery and Schemes in ensuring the efficient delivery of a user focused front-line multi-channel enquiries function in line with operational best practices.


The role will be part of the directorate's senior leadership team, helping the organisation to achieve its objectives, by developing, executing and evolving our strategy and working with other senior leaders to drive organisational effectiveness and operational excellence.


The Deputy Director will be expected to have a close relationship with senior leaders across the energy sector including companies, NGOs and officials who lead on energy policy across government whilst representing Ofgem externally, leading engagement and bringing the best ideas and insights into Ofgem to inform our work.

Person specification

Essential Criteria:

Experience of leading and delivering a significant front-line operational function at a Senior level, responsible for the effective delivery to multiple external stakeholders within a regulated environment (

Lead

) Demonstrates exceptional leadership qualities including ability to set clear direction, engage, motivate and inspiring large teams to work collaboratively to deliver, while driving continuous improvement to achieve more with less Strong written and verbal communication skills, including ability to engage and influence senior colleagues With a Service Mindset, experience of effectively leading a communication and engagement programme that spans multiple workstreams Proven experience in resource allocation and budget management, including forecasting, monitoring, and optimising expenditures to ensure the service is delivered within the agreed budget.

Desirable criteria

Experience and knowledge of government scheme administration

More information about the role and application process can be found in the attached candidate pack.

Behaviours

We'll assess you against these behaviours during the selection process:


Leadership Making Effective Decisions Managing a Quality Service Delivering at Pace

Benefits

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Alongside your salary of 85,000, OFGEM contributes 24,624 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

].



Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.




As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Lynn Robertson Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website