Job Description

Introduction to Shooting Star Children's Hospices

Shooting Star Children's Hospices

Shooting Star Children's Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated 'Outstanding' by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

Our specialist care and support is free of charge to families and available 24 hours a day, 365 days a year. It includes specialist nursing in the community, symptom management and pain relief, overnight respite stays, end-of-life care, specialist bereavement care and a comprehensive range of therapies, groups and clinics for the whole family.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to

make every moment count

.

Introduction to Team Care

Shooting Star Children's Hospices Care Directorate

Care Directorate:

Led by the Director of Care and Medical Director. The Care Directorate is at the heart of our organisation, consisting of dedicated Drs, nurses, healthcare assistants, allied health professionals and support staff. We provide compassionate, personalised and expert care to children with life-limiting conditions, those at the end of their lives focusing on pain management, symptom control, emotional support for both the child and their family and specialist bereavement care. Holistic care is tailored to each child and family's needs wherever they reside whether that's at home, acute hospital, at the hospice or local community.

Job Profile

a) Main purpose of job in delivering our strategy

The Deputy Director of Care for Quality, Governance and Patient Safety will be responsible for the strategic leadership of quality improvement, governance, patient safety and clinical education across Shooting Star Children's Hospices.

The post holder will lead the strategic development and transformation of SSCH quality improvement and patient safety agenda, providing assurance around regulatory compliance while developing collaborative networks and pathways with key partners.

b) Main duties and key responsibilities

Strategic

Responsible for the strategic leadership of patient safety across Shooting Star Children's Hospices, ensuring implementation of quality improvement and patient safety priorities with a range of patient safety initiatives in line with statutory and regulatory requirements

Develop and maintain effective systems and processes for responding to patient and family experiences, feedback, complaints and patient safety incidents

Deputise for the Director of Care working in partnership across boundaries and systems

Develop and deliver the wider strategic priorities across the organisation

Quality, governance, and compliance

Provide oversight and assurance on CQC regulated activities

Keep abreast of legislation, case law, national and local development advising on the implications for SSCH including Mental Capacity Act and Deprivation of Liberty Ssafeguards

Promote digital approaches to care management that improve efficiency and effectiveness

Ensure that clinical policies are governed affectively across the care directorate

Produce accurate, contemporaneous and complete assurance reports consistent with legislation and policy

Provide assurance that care is delivered in accordance with regulatory requirements, NICE guidelines and evidence-based practice through audit, service evaluation and quality improvement initiatives

Education

Review and develop an internal education and training curriculum for clinical staff across SSCHs to maintain safe clinical care and excellence in paediatric palliative care, bereavement and social care. Ensuring the education program offered meets national standards, requirements and emerging themes

Maintain a positive learning culture ensuring high quality teaching and successful learning

Ensure the education program and teaching methods are in line with the latest educational theory and best practice

Develop an external education program, ensuring the education program offered meets national standards and requirements

Co-ordinate and advise on aspects of the external education program alongside heads of care and medical director

Safeguarding

Working alongside the Head of Safeguarding to implement the SSCH Safeguarding Strategy organisation wide

c) Other Requirements

These requirements will be applicable to some posts.

The post holder must be able and willing to get to and work in both hospices.

The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.

The post holder will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check.

d) Mandatory Criteria

Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children's Hospices.

Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

Health and Safety

The post holder will be responsible for health and safety in the area under their control and they must ensure that they are familiar with Shooting Star Children's Hospices policy on health and safety at work.

Mandatory Training

The post holder will attend all mandatory training relevant to their role

Our values and behaviours

Shooting Star Children's Hospices is a leading children's hospice charity for babies, children and young people with life-limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.

Professionalism

- we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect

- We will treat each other with the utmost respect.

Integrity

- We will be open, honest and transparent in all that we do.

Diversity

- We will respect individuality and ensure inclusion and fairness to all.

Excellence

- We will strive for excellence in all that we do.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions. Stakeholder pension scheme Employee contribution 3.5% Shooting Star Children's Hospices contribution 4.5% Additional contributions - we will pay 1% above the contribution up to a limit of 7%

Annual leave

27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years' service

Contractual benefits

Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card

Health and wellbeing

Employee Assistance Programme Occupational Health Eye care Cycle to work scheme Mental Health First Aiders Nutritionally balanced meals at Christopher's (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an

enhanced DBS Check.

Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support.

Equality, diversity and inclusion

Shooting Star Children's Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation's values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children's Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Job Type: Full-time

Pay: 76,681.64-81,823.59 per year

Work Location: In person

Reference ID: DDC-24062025