Job Description

Norfolk and Norwick University Hospital

Norwich, NR4 7UY

Full Time, Permanent (37.5 hours per week)

43,518 - 50,512 per annum plus On Call Allowance and benefits



Here at Serco, we are looking for a Deputy Engineering Manager (Electrical) to join the team at Norfolk and Norwich University Hospital. This role will be responsible for managing and providing a safe and efficient maintenance service, delivering a quality service to our customers at the hospital. The provision of a safe and pleasing environment for staff, patients, visitors, and the wider community to ensure the buildings fabric, plant and engineering infrastructure services and equipment are maintained to a high standard, delivering continued efficiency, safety, reliability, and to safeguard the future long-term serviceability of the Estate.



The role primarily covers the management and maintenance of the electrical infrastructure, systems, plant and equipment across the Norfolk & Norwich University Hospital and the various interfacing of these services across all other building services, however it is expected that wider understanding and knowledge of the mechanical and building services is developed. Typically, the electrical responsibility of the role technically includes High Voltage & Low Voltage Systems, Fire Safety Systems, Nurse Call Systems, Building Management Systems & Controls, Generators, CHP, Air Handling Units, Emergency Lighting, Isolated and Uninterruptable Power Supplies, Refrigeration, Portable Appliances etc.



Working with and alongside the Engineering Manager (Electrical) you will support with all aspects of the operational day to day delivery and management of our Estates Hard FM engineering service delivery obligations, providing higher levels of service visibility and a higher customer orientated approach of the electrical and wider services delivered across the site by the Estates Teams.



The core duties within the role are aligned to the Engineering Officer responsibilities, with ownership being taken on specific technical service delivery elements as well as undertaking Authorised Person Duties with the additional responsibility for understanding all aspects of the electrical and wider services delivered across site and supporting the Engineering Manager (Electrical) in driving, developing and improving our services and staff, becoming point of contact for this service element when the Engineering Manager (Electrical) is unavailable and taking ownership of the Team.



Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research.

Main responsibilities of the role include:

Deputise and be the main point of contract for all aspects of service delivery when the Engineering Manager (Electrical) is unavailable, including client communications and staff management. Understand contractual and commercial obligations and how the contract impacts and sits within service delivery. Build and develop relationships with all key stakeholders. Drive, develop, improve, and maintain service performance across all elements of Hard FM service and resources to include but not limited to CAFM, workload management, staff management, procedures, operational efficiencies, contractor management, and Health & Safety. Hold and undertake Authorised Person duties in a least one discipline.

What you'll need to do the role:

Completion of a recognised appropriate Electrical Apprenticeship or other relevant structured Training Programme. Appropriate minimum Electrical Level 3 City & Guilds or NVQ qualification. BTEC certification to ONC, HNC, or HND level qualification. Or suitable qualifications from other recognised training bodies. Management qualification would be beneficial. Proven experience of working in a similar role. Knowledge and understanding of Building Services. Good people management skills. Good communication and customer service skills. Computer literate. Comprehensive knowledge and understanding of high-level technical systems.



Why Serco?

Meaningful and vital work:

Working within Health at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity:

It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people :

Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.



What we offer Up to 6% contributory pension scheme. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. The chance to make a positive difference to the wider public. Interesting, varied, and enjoyable work. A company that recognises your contribution.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.