Job Description

Department:

Front of The House

Reports to: General Manager

Location: Deutsche Bank

Employment Type:

Full-time / Part-time / Apprenticeship

About Genuine Dining:

At The Genuine Dining Company, we believe that great food brings people together -- and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafes, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.

Overview of role:

The Assistant General Manager supports the General Manager in overseeing and coordinating the operational, financial, and people management aspects of catering services across assigned sites or contracts.
The role ensures that service standards, client expectations, and company objectives are met consistently through effective leadership, operational control, and continuous improvement.

Main Responsibilities:

Support the General Manager in the day-to-day running of catering operations to ensure efficient, high-quality, and compliant service delivery.

Oversee multiple sites or departments, ensuring operational consistency and adherence to company standards.

Monitor and maintain compliance with all relevant legislation, including food safety, health and safety, and employment regulations.

Conduct regular site visits and operational audits to ensure quality and performance standards are met.

Manage stock control, ordering, and supplier relationships in line with budgetary requirements.

Lead, support, and develop site managers, supervisors, and teams to deliver excellent customer service and operational results.

Support recruitment, induction, and training processes in line with company policies.

Conduct performance reviews, address employee relations issues, and ensure effective communication across teams.

Promote a positive working culture that reflects the company's values of respect, teamwork, and inclusion.

Support the General Manager in maintaining and developing strong client relationships, ensuring that expectations are met and exceeded.

Act as a point of contact for clients in the General Manager's absence, ensuring professional and timely communication.

Participate in client meetings and reviews, providing operational insight and contributing to service development.

Assist with the preparation and management of budgets, forecasts, and financial reports.

Monitor operational costs, labour efficiency, and productivity levels, taking corrective action where necessary.

Support commercial opportunities, such as service development and business retention initiatives.

Promote a culture of continuous improvement, encouraging innovation and service enhancement.

Implement and monitor performance indicators to track service quality and operational success.

Contribute to the development and delivery of company strategies, policies, and procedures.

Essential Skills & Knowledge

Strong leadership and people management abilities.

Proven experience in catering, hospitality, or food service management.

Excellent organisational and planning skills with strong attention to detail.

Effective communication and interpersonal skills, both written and verbal.

Sound understanding of operational, financial, and compliance processes.

Ability to analyse performance data and implement improvements.

Solid knowledge of health & safety, food hygiene, and environmental standards.

Competent IT skills (Microsoft Office, reporting systems, scheduling tools).

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Discounted or free food
Work Location: In person