Job Description

Are you a passionate hospitality leader looking for your next challenge in a dynamic and student-focused environment?

The Packhorse - a lively and much-loved venue operated by Royal Holloway Students' Union - is seeking a

Deputy Venue Manager

to help lead our front-line operations and drive continued excellence in service, standards, and staff development.

About the Role

As Deputy Venue Manager, you'll be a vital part of the Packhorse management team, working closely with the Venue Manager to oversee the day-to-day running of the bar and kitchen. This hands-on role involves everything from stock control and budgeting to event coordination and staff leadership.

You'll play a key role in developing our offer, improving financial performance, and maintaining high standards in food hygiene, customer service, and compliance. You'll also lead a team of student and community staff, ensuring they're trained, motivated, and delivering great service.

Key Responsibilities

Provide operational leadership across bar and kitchen services Line manage and develop a team of casual staff Maintain high standards in stock control, health & safety, food hygiene and licensing compliance Support budget management, forecasting, and financial performance analysis Collaborate with marketing and events teams to promote the venue and deliver a diverse social calendar Deputise for the Venue Manager when needed and act as key holder

About You

We're looking for someone with:

Substantial experience in a supervisory or management role within a high-volume pub, bar, or hospitality venue Strong understanding of licensing, food hygiene, health & safety, and stock management Proven ability to lead, train, and inspire a team Experience working with EPOS systems and stock control A customer-first mindset and passion for delivering high-quality service A proactive approach to innovation and problem-solving

Desirable Qualifications

Personal Licence Holder (preferred) Level 3 Food Hygiene First Aid at Work

Why Work for Us?

At Royal Holloway Students' Union, we're values-led and student-focused. We're proud to foster a culture of inclusion, integrity, and bold thinking. Working with us means you'll get:

A supportive and vibrant working environment Opportunities for personal and professional development A chance to make a meaningful impact on student life
Job Type: Full-time

Pay: 32,060.00-35,789.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Employee mentoring programme Enhanced maternity leave Free parking Health & wellbeing programme On-site parking Relocation assistance Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Ability to commute/relocate:

Englefield Green TW20 0BQ: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/08/2025