Job Description

Deputy Head of Retail

Location:

Plymouth, Devon

Salary:

39,513 Per Annum

Hours:

Full-time - 37.5 Hours Per Week

Reporting to:

Head of Retail

Make a Meaningful Impact

Are you an experienced senior retail leader looking to make a real difference? St Luke's Hospice is seeking a passionate and driven

Deputy Head of Retail

to help shape the future of our thriving retail operation, generating over 4 million annually to support vital care services in our community.

About the Role

Working closely with the Head of Retail, you will lead the operational delivery and strategic growth of our extensive charity retail estate. You'll oversee a high-performing team including four Cluster Managers and a Logistics Supervisor, ensuring targets are exceeded, costs are controlled, and our shops continue to deliver an exceptional customer experience.You will deputise in the absence of the Head of Retail.


This is a key leadership position where your expertise in charity retail, financial planning, team development and property acquisition will be instrumental in driving growth and innovation across our retail network.

Key Responsibilities

Support the strategic planning and delivery of our retail income targets Lead and develop the retail leadership team to maximise shop performance and motivation Analyse financial and market data to identify new trading opportunities Lead on annual business planning and budgeting Oversee property acquisition and lease negotiations for new retail locations Ensure compliance with all Health & Safety and Trading Standards legislation Drive performance on Gift Aid, stock profitability, and customer service Foster a positive and inclusive culture aligned with our values and behaviours

What We're Looking For

Proven experience leading large, high-performing retail teams Strong track record in charity retail at a senior management level In-depth knowledge of budgets, forecasting, P&L and commercial decision-making Strong understanding of compliance, Health & Safety and charity regulations A strategic thinker with excellent communication, leadership and people management skills A values-driven professional committed to continuous improvement and community impact

What You'll Gain

A senior leadership role with the opportunity to shape retail growth in a purpose-led organisation The chance to work in a supportive, compassionate and progressive environment Competitive salary and benefits The satisfaction of knowing your work directly supports patients and families across our community

Apply today and be part of something bigger. Help us continue to make every moment matter.

To apply for this vacancy, please click 'Apply Now'.

We're an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications -- not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won't necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.


Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Thursday 17 July 2025

1st Interview Date: Thursday 24 July 2025

2nd Interview Date: TBA

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


Hello and thank you for checking out our current vacancy.


It's worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for!


We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.


As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.


While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.


Don't miss out on the opportunity to join our friendly, award-winning team - learn more about working life at St Luke's on our dedicated jobs page.


PLACEHOLDER